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Level 1

6 points

onedrive app won't let me login

When I install the OneDrive App on my Macbook Pro and attempt to use it. First the login window comes up and I get the following error message. At this point I am stuck. I have uninstalled and reinstalled to no avail.

Cannot login to iCloud on my MacBook. When I enter my email (****) it tells me "make sure you typed your email address correctly. It usually looks like someeone@example.com or someone@example.onmicrosoft.com". No matter how may times I reenter my email and my password I get this message

MacBook Pro (Retina, Mid 2012), macOS Sierra (10.12)

Posted on Oct 15, 2016 7:14 AM

Best reply

arekvaz

Level 1

9 points

Posted on Aug 25, 2017 9:42 AM

Exit OneDrive.
Find OneDrive in your Applications folder
Right click and select “show packaged contents”
Navigate into the Contents/Resources folder
Double click on ResetOneDriveApp.command (This will be ResetOneDriveStandaloneApp.command for standalone app)
Start OneDrive and finish the setup process
When choosing location, select the previous OneDrive syncing location. Files won’t be redownloaded if they haven’t changed.

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18 replies

dialabrain

Level 10

122,813 points

Oct 16, 2016 6:50 AM in response to Stono_Marsh

I'm out of ideas. You could try completely uninstalling OneDrive then reinstalling it again but since Microsoft doesn't recognize your account I'm thinking it almost has to be on their end.

Stono_Marsh Author

Level 1

6 points

Oct 16, 2016 6:51 AM in response to dialabrain

Thanks to everyone for all the ideas.

I found a microsoft support community and will see if I get anything from them

dialabrain

Level 10

122,813 points

Oct 16, 2016 6:53 AM in response to Stono_Marsh

welcome. good luck.

onedrive app won't let me login