No message alert (sound/vibration) when locked

The notifications work like the link provided. Notifications on your Apple Watch - Apple Support When you have the watch on, and the watch is configured with Wrist Detection, and the phone is locked, notifications will only appear on the Watch. If the phone is unlocked, they will appear on the iPhone, and not the Watch. If you wish for notifications to appear on both devices, you would need to turn off Wrist Detection in the Watch app on the iPhone. That does, however, come with its own set of issues. With that turned off, Apple Pay will no longer work, as well as some other features. They are all explained in that link I provided before. Turning off Wrist Detection is the only way for notifications to appear on both devices, so that must have been the way you had it configured in the past. If you wish to see a change as you mentioned, then provide feedback to Apple here, https://www.apple.com/feedback/watch.html

I'm sorry, but if Apple support could not provide anything more, I cannot think of anything. Are you close to an Apple Store? You can make a Genius Bar appointment and bring both devices in for examination.

Hi

I don’t think this is a choice by Apple. Previously I had a 6s and an i watch and when I had a message all devices would vibrate and chime. I’ve recently upgraded to an X and now I have the issue noted above

Any solutions? I surely must have the option to switch all devices on so that they all act together???

Thanks for the reply. That might be the understanding but it’s not a solution. It’s such a stupid set up and really negates the use of the I watch. I now have to turn off wrist detection - amazing!!! So it’s not really a watch. Seriously this was not the case until this week when I upgraded to an X. Why would you have a set up so that they’re all not linked??? Crazy

I’ve sent a note to Apple. Let’s see what happens

I'm sorry, but this has always been the case. Notifications when the phone is locked, only arrive on the watch. I'm not sure how that negates the use of the watch, but you are entitled to your opinion. I like the fact that I can keep my phone in my pocket and receive all of my notifications on the watch.

AndyBear78 wrote:

Why would you have a set up so that they’re all not linked??? Crazy

If the "you" that you are referring to is Apple, I'm sorry, but this is a user to user support forum, and Apple does not participate here. You are correct in sending your feedback to Apple. That is how they get their information.

I don’t think it has been then case. I’ve seen the change since my X. That’s a fact and why I’ve noticed it! When you have a watch on your wrist and you raise it......you expect to be able to see the time. If this is turned off it’s no longer a watch. Very amateurish

I have done the same things you have done and I no longer get a text alert sound. Been on chat with Apple and they have no clue why this is happening. The minute I update to 11.1 is when all my issues started...big mistake..it was working perfect until 11 came out. I seriously do not think Apple knows how to fix any issues since 11 11.1 11.2 or 11.3 have come out...it keeps making my iPhone 6s worse.....

AndyBear78 wrote:

When you have a watch on your wrist and you raise it......you expect to be able to see the time. If this is turned off it’s no longer a watch. Very amateurish

No where did I say anything about turning the ability to see the time off on the watch. I'm not exactly sure what you are referring to there. Nothing in my posts have anything to do with the ability to raise your wrist and see the time on the watch. Seems you are referring to something completely different now. The ability to see the time, and notifications are two separate things.

If you turn wrist detection off doesn’t it stop you from seeing the time when you raise your wrist?

Do you also have an I watch? I was onto them for 4 hours yesterday and they didn’t have a clue :(

No it does not. Wrist detection, and Wake Screen on Wrist Raise are two separate things.

I have done all of the things you have suggested. Even with an Apple rep on chat with me. I am not getting any sound alert for text messages. Apple has no clue why.

Mute switch on the side of phone, off or on? When on Mute, there is orange color showing and switch is towards back of phone.

Do Not Disturb, on or off? On, and you will see an icon that looks like a small crescent moon on the status bar near the battery icon.

What other troubleshooting have you tried?

User troubleshooting includes restart, reset, restore from backup, restore to factory. Test after each step. If you get as far as restore to factory, test the device without adding any additional content to it. If it will not work in that condition, then you need to make an appointment at the Genius Bar of the nearest Apple Store to have the hardware examined by Apple.