MS Word don't open files from iCloud Drive after Update 15.27

Hello,


I have a big problem on my MacBook Pro, since I updated MS Office 2016 to 15.27 yesterday. Word don't open files which I saved in iCloud drive, but works fine, when I open these files from the hard disc.


PowerPoint and Excel work fine, both from iCloud Drive and from the hard disc.

Please do let me know if anyone know how to solve the issue. Microsoft support and Apple support couldn't help.


Thank you,


Ben

MacBook Pro (Retina, 15-inch, Mid 2015), OS X Yosemite (10.10.5), null

Posted on Oct 18, 2016 2:55 AM

Reply
9 replies

Oct 18, 2016 9:44 AM in response to Csound1

Yes, there is always an error message. Sorry for the german text. It says that Microsoft Word must be stooped because of a problem. They apologize for any trouble.

User uploaded file


When I click on "further informations", a big list pops up, with these informations for example:


Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_ACCESS

Exception Code: KERN_PROTECTION_FAILURE (0x000000010dd44041)

Date/Time: 2016-10-18 16:43:19 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 15.27.0.161010

Crashed Module Name: unknown

Crashed Module Version: 15.27.0.161010

Crashed Module Offset: unknown

Blame Module Name: CocoaUI

Blame Module Version: 1.0.0.0

Blame Module TimeStamp: 0x57fb802e

Blame Module Offset: 0x000000000001c339

StackHash: 4db5

Application LCID: 1031

Extra app info: Reg=en Loc=0x0407

Crashed thread: 0




I installed now Office 2016 on my iMac and there is the same issue with Word. I think it is a specific problem between Word and iCloud Drive on Yosemite.


But I will update my MacBook now and then I will see if the problem is solved or not.

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MS Word don't open files from iCloud Drive after Update 15.27

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