iPhone cannot verify server identity

I had the same issue. Switch off SSL on in and outgoing email. Go to your email account advanced settings and switch SSL off. Same for the outgoing server. Swimming ch SSL off and problem was solved for me

geemiker wrote:

I had the same issue. Switch off SSL on in and outgoing email. Go to your email account advanced settings and switch SSL off. Same for the outgoing server. Swimming ch SSL off and problem was solved for me

That's a very risky solution. It means that any time you are using a public Wi-Fi network everyone on that network can read all of your incoming and outgoing email with only a little bit of knowledge and effort. And can also capture your user IDs and passwords.

See my post above. By turning off SSL you make it trivially easy for hackers to steal your identity. Do what you want, but do it with your eyes open, and don't blame Apple if your bank account or other places you use your email address are hacked.

I had the same problem on my iPhone se I tried many things the only thing that worked was that I found out I set my time from automatic and i changed it back to automatic and fixed everything also it fixed other problems with verifying websites hope this helps you

Hi,

My story short, maybe someone helps: all answers (up to this date) on this thread didn't work for me.

I've tried them all, multiple times.

I manage iPhones in my company, and I had several other iPhones with same email certificate and working without problems. I've changed to another iPhone and still didn't work. This issue is apple ID specific, I guess it has some bad left-overs from previous accounts.

What I did, and maybe you can, is to get another email account, with same credentials and that you know it works fine already on another iPhone. With that account, I got immediately this misfortunate "Trust" button

So, it looked like this:

- delete all email accounts, restart iPhone

- create another email account that you know it works on another iPhone with the same email certificate

- when verified, create your email account with "non-working" certificate

- It should be verified without problems, if not

- use outgoing mail server SMTP settings of previous working email for non-working (Primary off / Other SMTP settings on)

Cheers,

If you turned off SSL be certain that you do not connect to any public Wi-Fi spots (like Starbuck's). All of your email will be sent and received in the clear, along with your user ID and password. There are usually hackers hanging around public Wi-Fi spots to steal the identities of the unwary. It would be a much better idea to find out why you can't connect to the server using SSL.

To be clear, this is not an iPhone problem. The phone is reporting that the SSL certificate on the server is either expired or not the correct certificate for the domain name of the server. Microsoft voided a lot of certificates earlier this year, which required that any domain that uses Microsoft server technology had to update their certificates. Most did, but apparently some have not.

Yes we understand this is an Exchange server certificate issue but the focus is on the fact the message that appears on the iPhone is missing the continue option. For me this is only an issue for new users as all existing users emails are still operational on their phones. If the certificate was voided other iPhone's would throw the "Cannot Verify Server Identity" message. I believe original issue was the iOS update no longer supports the feature to continue for an untrusted SSL such as a self signed certificates which will work.

BearBeaty thanks for the tip. I tried this on my business iPad and it finally worked (gave the option to trust). I guess the trick is to ensure when you delete and reinstall your account, that you have gone to the smtp side and wiped out all outgoing servers that referred to your domain. Once clean, when you reinstall it gives you the option to trust.

Many thanks!

Thank you for your responses, Lawrence. I contacted my web/email host and they had me change the outgoing mail port and mail server. Of interest, the original port (25) and server (mail.mydomain.com) still work on my MacBook, but not on my iPhone. When I asked support why this would have happened, the response was "Due to some technical error, it fails with the current settings"... thanks, that helps! Anyhow, I appreciate your assistance, and my outgoing mails seem to be outgoing once again!

The email address that is giving me fits is the one that ties my IPhone and my IPad together. What happens when I delete this email address? Also all or most of the web-sites I visit are tied to that same email address. Won't that all be lost when II get rid of this email address?

If your server is not using SSL you should not have the account on your iPhone, unless you never, ever use public WiFi sites that don't support WiFi encryption. This excludes most hotels, Starbucks, McDonalds, and those millions of sites provided by ISPs like xfinity, optimum, cablewifi, etc.

Either that, or delete it just once, but do it correctly (deleting both the incoming and outgoing settings), reboot, and reinstall it.

Unless the problem is that the server certificate was out of date, and they eventually fixed it on their end.

Magic1950 wrote:

How did you fix your email server not trusted problem?

The easiest way is to delete the account, both incoming and SMTP servers, restart the phone, and add it back. As already described in this thread.

I had the same problem when I restored my iPhone 6 backup to my new iphone X. The trust relationship needs reestablishing between the new device and the server certificate. I deleted my email account from the new phone and added it back again and this time clicked details when I received the certificate error and in the right hand top corner there is a TRUST option to click. This resolved it for me and hope it helps others. Its probably and Apple oversight as this option isn't available unless you add the email account again.