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iPhone cannot verify server identity

Today whenever I enter my e-mail on iOS 10, iPhone 7 a message pops up with 'cannot verify server identity'...previosly this gave you the option to continue, details or cancel...now on iOS 10 the continue option has been dropped so I cannot simply click and get my e-mails...does anyone know how to fix? I have searched online with no joy as all are much older versions of iOS. or based on safari issues.

[Re-Titled by Host]

iPhone 7, iOS 10.0.3

Posted on Oct 19, 2016 1:33 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2017 6:27 AM

Today, I ran into the same issue with a co-worker of mine.

Somehow he couldn't setup his mail account on his iPhone, while it is running without any issues on mine.

On my iPhone i could select the Trust certificate option while creating the new Exchange account, while the Trust-option wasn't available on his phone.

At first I thought it might be the iOS version (10.2.1 vs 10.3), but I have the account running on my iPhone for over a year already.


The other difference was the WiFi being used: WEP-security on his phone and WPA2 security on mine.

After adding the SSID with WPA2 on his phone, and recreating the account, suddenly the Trust option was there as well.

This is confirmed in Certificate "Not Trusted" on iPhone.

Now it's running like a charm

126 replies

Jan 17, 2018 1:51 PM in response to frogdog1

Hi guys


So real problem is when you have more than just on e-mail account on the server where you are getting cert issues.


Scenario

I have a more than one hundred mailboxes on the server wich recently updated its ssl cert.

Delete all of them and reconfigure again is not an option and Apple don't bother with their customers to much to fix old bug in their IOS so I tried this steps.


How I fix the problem.

1. Pick one from affected accounts and delete related SMTP server before you will delete that account.

2. Disable but not delete all accounts which are affected by ssl cert issues.

3. Readd account which you just delete and confirm trust to it by clicking details option from pop up window.

4. Enable all your previously disabled accounts.

DONE


This fix will works if you have mailboxes which are using the same outgoing SMTP server.


Hope the Apple will address this issues in their next IOS updates but unfortunately I'm getting more upset everyday with their everyday support.




Hope this help

Cheers,

Jan 25, 2018 8:41 AM in response to GolfProAL

Dear brothers and sisters,...

This is most likely due to the fact that you messed with Date & Time settings and set Automate to OFF.....
Did you scramble with these settings and rewinded your iphone clock??...

I did this and the Google & iCloud server connections stopped.


Switching the Date & Time settings to Automate solved it for me.

Feb 1, 2018 6:56 AM in response to GolfProAL

Still occurring. Today the server SSL cerificate was reissued and my iPhone began to repeatedly and annoyingly give this warning. Yet, the Details show the certificate ‘Not trusted’, but with a valid date one year from today. A contradiction!


This following worked to fix this issue for me:

1. Settings > Accounts & Passwords > problem account > Account > Advanced > (incoming settings) Authentication

(Password was checked)

2. Change to NTLM

3. Navigate back until Done is visible. Press Done

4. Previous step immediately threw another alert. (server does not support NTLM) Press OK.

5. Navigate again to Authentication (#1 above) and change back to the original value. (Password)

6. Navigate back until Done is visible. Press Done (no error alert)

7. Switch to Mail and noticed the account was now able to check for mail with no error.

Feb 28, 2018 5:10 AM in response to dolan2go

This is soooooo dumb. My mail account was working fine. Every month or so Let's encrypt updates my SSL Cert and usually you can just accept the change "cannot verify" -> click continue.


But now there is NO continue button and you can do no actions in the details. Apple could you fix this please as I simply cant use my phone for email now...

iPhone cannot verify server identity

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