You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Extend Signal with CenturyLink Modem/Router

I have recently changed my ISP from cable to fiber and I'm having some difficulty adjusting my network to work with the new Internet signal.


My previous network setup:

1 Cable modem (Internet)

1 Airport Extreme Base Station A1408 (Creating network)

2 Airport Express A1392 (Extending network)

2 Airport Express A1084 (Airplay)


Now, instead of the cable modem, I have a CenturyLink Technicolor C2100T that functions as both a modem and a router (2.4 ghz and 5 ghz channels). Unfortunately, I cannot put the C2100T into bridge mode to function only as a modem because I also have TV service through CenturyLink, and bridge mode would disable that data stream.


My only option seems to be to extend the network using my airports as signal repeaters, but I haven't been able to get this to work through the Airport Utility. I tried connecting one of the A1392s to the 2.4 ghz network with the setting "extend the wireless network" in Airport Utility, but I had no success. Which signal is best to repeat? The 2.4 ghz or the 5 ghz? Does it even matter?


I would very much appreciate any advice on how best to proceed. Thanks in advance for your help!

AirPort Extreme 802.11n (5th Gen)

Posted on Oct 19, 2016 11:13 AM

Reply
37 replies

Feb 8, 2017 9:20 AM in response to Jason Moe1

The next step would be to set up the AirPort Extreme to make sure that it too can provide Internet access to network clients connected to it.


  • To start, power-down or unplug each of your AirPort base stations. Also remove any Ethernet connections to each of them. Then, I would recommend that you perform a "factory default" reset on the Extreme. While you're at it do the same for each of the other AirPort base stations. This will get them back to their "out-of-the-box" configuration which is a wireless router that will broadcast an unsecured wireless network, with a network name of something like: Apple Network NNNNNN. When the reset is complete remove the base station from power.
  • Next connect an Ethernet cable from the powerline adapter to the WAN (circle-of-dots) port on the AirPort Extreme, and then, power it up.
  • Your Mac should now "see" that there is a new AirPort Extreme when you click on the Wi-Fi icon on the OS X / macOS menu bar. Select it, and the AirPort Utility should start up.
  • Enter the desired base station name. (I suggest a name that is 16 characters or less and does not include any spaces or special characters. For example: AEBS) Then, click on Next.
  • The next screen should have the title: Setting up this AirPort Extreme to extend "<your other router>" using Ethernet. This is telling you that the AirPort Utility has determined that you will be extending using an Ethernet (powerline, in this case) connection between the routers. This is what you want for a roaming network.
  • Go through the automated steps and when you get to the "Setup Complete" message, click on Done.


Now test for Internet connectivity for both wired and wireless clients connected to the Extreme. Once verified successful, we can proceed with setting up the Express base stations.

Feb 8, 2017 9:52 AM in response to Bob Timmons

Just a note here to mention that you are more likely to see a screen that looks like this.....except that you will see your AirPort device pictured......when you click to start the setup utility:


User uploaded file


If that is the case.....

Next to Network Name......enter the exact same wireless network name the the CenturyLink modem/router is using

Next to Base Station Name.....enter a short, simple name....like Tesserax suggests....that you want to call the AirPort device

Next to Password....enter the exact same password that the CenturyLink wireless is using

Next to Verify.....enter the same password again to confirm

Click Next, and you should be all set in about a minute after the AirPort restarts with the new settings


On the other hand, it is possible that you might see the "extend" settings appear, but this will usually only occur when you are connecting one Apple AirPort device to another Apple AirPort device......and you are connecting your AirPort to a third party device.

Feb 10, 2017 3:46 PM in response to Jason Moe1

However, the new Extreme does not appear in the WiFi icon on the menu bar. I have been able to find the Extreme once I open the AirPort Utility, and it shows up under "Other WiFi devices." Once I select it, I see "Preparing..." which then proceeds to "Examining the Base Station..." At this point, the utility gives me a message, "Unexpected error occurred. Please try again."

Try temporarily connecting your Mac to the base station using an Ethernet cable. Then be sure to also temporarily disable Wi-Fi on the Mac and enable Ethernet as shown in the following image. ref: System Preferences > Network

User uploaded file

Feb 11, 2017 1:29 PM in response to Jason Moe1

Since you can "see" the settings of your AirPort Extreme now in AirPort Utility, try the following:


Open AirPort Utility

Click on the AirPort Extreme

Click Edit in the smaller window that appears

Click the Base Station menu.......up at the very top of the Mac's screen.....where you see the other menus like File, Edit, Help, etc

Click Restore Default Settings

Give things a minute or two to complete


User uploaded file


You will know that the AirPort Extreme has been reset back to factory default settings when you click on the WiFi menu and you can see AirPort Extreme under the listing of New AirPort Base Station. If this does not occur, and you try the reset a few more times, then you may have a defective AiPort Extreme


User uploaded file


Click directly on AirPort Extreme, and that will start up the setup "wizard". It will take a few seconds to display the correct settings, and I'm betting that you will see a screen that looks like the example below, except that you will see your AirPort Extreme pictured.


User uploaded file


If that is the case.....

Next to Network Name......enter the exact same wireless network name the the CenturyLink modem/router is using

Next to Base Station Name.....enter a short, simple name....like Tesserax suggests....that you want to call the AirPort device

Next to Password....enter the exact same password that the CenturyLink wireless is using

Next to Verify.....enter the same password again to confirm

Click Next, and you should be all set in about a minute after the AirPort restarts with the new settings


Report on your results

Feb 22, 2017 9:15 PM in response to Jason Moe1

AirPlay works on either a wired or wireless connection, so the wired option appears to be your only choice for this particular Airport Express. The setup will seem a bit strange.....because the setup "wizard" in AirPort Utility does not provide you with a single option for what you need to do with the AirPort Express. You will have to set up the Express one way, then go back in and change the wireless settings to turn off the wireless function.


Please follow these instructions carefully:


Power up the AirPort Express for a few minutes

Hold in the reset button on the back of the Express for 7-8 full seconds, then release

Allow a full minute for the AirPort Express to restart to a slow, blinking amber light status


Temporarily, connect a short spare Ethernet cable......any length will do.....from one of the three LAN <--> ports on the AirPort Extreme to the WAN "O" port on the AirPort Express


Click on the WiFi menu at the top of the screen, then click directly on AirPort Express under the listing of New AirPort Base Station


User uploaded file


That will start up the setup wizard, and it will take a few seconds to display a screen that looks like this, except that you will see your devices and wireless network name


User uploaded file


Type in a short simple device name that you want to call the AirPort Express

Click Next


Watch the next screen carefully to verify that the AirPort Express is being set up to extend using Ethernet


User uploaded file


When you see the message of Setup Complete, click Done.


Now you will see the Airport Express in the AirPort Utility window. Click on the AirPort Express, then click Edit in the smaller window that appears


Click the Wireless tab at the top of the window


Change the setting for Network Mode to Off


Click Update at the lower right of the window and give the AirPort a minute to restart again.


Power off the AirPort Express


Connect an Ethernet cable from one of the LAN <--> ports on the CenturyLink modem/router to the WAN "O" port on the Express


Power up the Express and it is now all set.


Post back on your progress.

Feb 23, 2017 3:14 PM in response to Jason Moe1

If you think about it, you already know how to set up the remaining A1392 AiPort Express.


Set it up the same way as the previous Express starting with the Hard Reset.....but since it will be connecting using wireless.....you will not ever connect an Ethernet cable to the Express during the setup and installation.


Other than assigning a different device name to the Express (to keep things organized), the setup sequence is the same.


User uploaded file


User uploaded file


User uploaded file


Remember though that you when you extend using wireless, you want to locate the AirPort Express about half way between the main AirPort and the general area where you need more coverage. You would not want to locate the Express in the area where the coverage is now weak. If you did this, then the Express will receive a weaker and slower signal.....and not much, if anything, will be gained.


And, since you previously set up the older A1084 AirPort Express versions using the older 5.x version of AirPort Utility..... which you have on another Mac......you already know how to set up those two devices again. Nothing has changed in that regard.


Perform a Hard Reset on the Express

Log into the AirPort Express xxxxxx network on your Mac

Open AirPort Utility 5.x

Click Continue and follow the guided setup

Feb 11, 2017 12:30 PM in response to Bob Timmons

Thanks for your reply. I agree, it does not appear that the factory reset has worked, but not for lack of trying!


These are the steps that I have followed from Tesserax's link to Apple's Reset FAQ, and have attempted 8 times with the same result each time.


  1. Disconnect the base station's power cord.
  2. Press and hold the reset button with a pen, pencil, or straightened paperclip. While continuing to hold the button, reconnect the power cord. Keep holding the reset button until you see the status light (LED) start to flash amber rapidly, which should occur after about six seconds.


Then I wait a minute for the reset to complete before trying to find the AirPort in my WiFi. It does not appear there, but instead shows up in the AirPort Utility as "Other WiFi devices." When I click on that, I get an error message each time.


Is there something else that I should be doing to complete the factory reset?


Thanks again for your help.

Feb 11, 2017 12:44 PM in response to Jason Moe1

Hmm, I'm starting to suspect that your 5th generation 802.11n AirPort Extreme base station may be faulty. These came out in June 2011 and were discontinued two years later. That would make it anywhere from 3.5 to 6.5 years old. Typical consumer-grade networking hardware lasts from 3-5 years.


The only thing I can suggest at this time is two-fold:

  1. Try performing the factory default reset again.
  2. Try accessing it with your Mac connected by Ethernet.

If you are still unsuccessful, it may be time to look into a replacement router.

Feb 2, 2017 3:07 PM in response to Tesserax

Okay, so I have finally purchased the Powerline Adapters and set them up, making sure that I plugged them into wall outlets instead of surge protectors. Unfortunately, I still seem to be having trouble.


When I open my Airport Utility, my Extreme base station (which is wired through ethernet to the Powerline Adapter) flashes yellow and does not seem to be transporting a signal. The status is yellow and says "Extended network." Do I need to reconfigure this setup to tell the Extreme that I am transmitting through the Ethernet port instead of WiFi, or does it do that automatically? My iMac, which is connected to the Extreme by ethernet, seems to be getting Internet through WiFi instead of ethernet as well.


Thanks again for all your help!

Feb 2, 2017 6:23 PM in response to Jason Moe1

I'm sure Tesserax will reply soon, but in the meantime, it will greatly simplify things if you power off all of the AirPort Express devices and concentrate for now only on getting the AirPort Extreme connected to the Technicolor modem/router correctly.


1) I assume that you have one powerline adapter located near the Technicolor modem router, and an Ethernet cable connects from one of the LAN <--> Ethernet ports on the Technicolor device to the powerline adapter. Is that correct?


2) I also assume that the Airport Extreme will be located at least a room or two away from the Technicolor modem/router.....as Tesserax advises.....and that you have installed a powerline adapter at that location. Is that correct?


3) If both 1) and 2) are correct, I assume that you have tested the powerline adapter at the location where the AirPort Extreme will be connected. By "tested", I mean that you have temporarily connected a computer directly to the powerline adapter where the AirPort Extreme will be located, turned off the WiFi on the computer and then checked to make sure that the computer can get a good Internet connection this way. Is that correct?


We ask because the powerline adapters must both be working correctly......before.....the AirPort Extreme can be set up again from scratch to connect to the Technicolor modem/router in a "roaming" setup.....as Tesserax advises.


Once the AirPort Extreme has been set up and is working correctly in a roaming setup......then.....we can discuss how each AirPort Express will connect to the AirPort Extreme.

Feb 7, 2017 6:35 PM in response to Bob Timmons

Hi Bob, thank you for your detailed response.


I have worked through your questions 1-3, and I have completed all of them. I can verify that I have a good connection through the Powerline where the Extreme is located. I just tested on Speedtest, and I am getting 16 mbps down, and 6 mbps up via ethernet. In contrast, I get 42 mbps down and 6 mbps up when connected directly to the Technicolor via ethernet.


What is my next step?


Thanks again for your advice.

Feb 8, 2017 9:47 AM in response to Jason Moe1

Not much use to you now but we had to have CL service set up a year ago. I told them I wanted hard wired Ethernet connection in my office and they did it as part of the overall fiber installation to the house. Nothing fancy mind you -- we managed to run the cable from the basement up through one of return air ducts to a grill outside my home office, then drilled a hole through the wall and screwed an Ethernet outlet to the wall.


I would think you could have the Airport close to the CL router as long as you manually set them to different channels. Or for that matter, can you disable wireless completely on the CL router? My hard Ethernet is a wire running from the back of our router back down into the basement, across the basement and back up to the air duct to the second floor of our house. We used to have Prism and that was a separate cable which I unplugged when we canceled the service.


http://www.dslreports.com/forum/r29747361-CenturyTel-How-do-I-put-a-technicolor- c2000t-in-bridge-mode


http://internethelp.centurylink.com/internethelp/modem-c2000t-adv-bridging-q.htm l <-- you may have to type in your zip code or something to get this to show. Somebody in the previous link pasted a screenshot.

Feb 10, 2017 3:35 PM in response to Tesserax

Thank you for your reply. Unfortunately, I am not able to proceed beyond the first step.


I have performed a factory reset of the Extreme 8 times now, unplugging the Extreme, then pushing the reset button and holding until I see a flashing amber light, then waiting 1 minute for the reset to complete before powering down. I then connect the ethernet from the Powerline, and power the device back on.


However, the new Extreme does not appear in the WiFi icon on the menu bar. I have been able to find the Extreme once I open the AirPort Utility, and it shows up under "Other WiFi devices." Once I select it, I see "Preparing..." which then proceeds to "Examining the Base Station..." At this point, the utility gives me a message, "Unexpected error occurred. Please try again." One time I was able to proceed beyond "Examining" to "Joining" but then the same error occurred. I have repeated this process many times, using both my iMac and my MacBook Pro with the AirPort Utility but I still get the same message every time.


Another strange detail is that I have unplugged all Airport devices in my home, yet somehow the nickname of the Airport Express that is next to the Technicolor continues to show as available on the WiFi icon in the menu bar. I am not sure if one of my neighbors named their network the same nickname, but I had not noticed it before.


Please let me know how I should proceed, and thanks again for all of your help!

Extend Signal with CenturyLink Modem/Router

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.