Bluetooth Connectivity Issues Apple Watch Series 2

Question

Level 1

14 points

Bluetooth Connectivity Issues Apple Watch Series 2

I am having an issue with my new Apple Watch Series 2 when it comes to bluetooth connectivity. I have had the watch for about a week now and I have noticed that at random times the watch will show the red disconnected icon at the top of the screen (red iPhone with a dash through it). This isn't from me being too far away from my iPhone because it is sitting right next to me. I seem to be able to fix it by simply waking up my iPhone and unlocking it. When I unlock the phone I notice the bluetooth icon flashing, seemingly reconnecting with the watch. Is there a reason my bluetooth keeps randomly turning itself off? I am using a brand new iPhone SE and 42mm Apple Watch Series 2 Aluminum. Any help would be appreciated!

Apple Watch Series 2, watchOS 3

Posted on Oct 19, 2016 12:08 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Oct 19, 2016 12:18 PM in response to Macrgh94

Hi

That is not the expected behaviour.

The following steps may help:

Restart both your iPhone and your watch, turning both off together, then restarting your iPhone first:

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then persists, I suggest that you contact Apple Support for assistance, taking advantage of your 90 days of complimentary technical support cover:

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