People can't hear me when talking on the phone of my iPhone 7

I recently purchased the iPhone 7 and whenever I call someone or they call me in the middle of the conversation they are not able to hear me while I can still hear them; often resulting in them hanging up on me and having to call them back only for the same situation to happen all over again; sometimes after putting the phone on speaker then turning speaker off they'll hear me again but minutes later they can not hear me again.....please help

iPhone 7, iOS 10.0.2

Posted on Oct 20, 2016 8:34 AM

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28 replies

Dec 17, 2017 1:31 AM in response to bomar1987

My wife’s iPhone 7 Plus has had continuous sound issues from day 1 - she has sent it in repeatedly to her service provider but they always come back with same answer - no problem detected. The problem is that it is intermittent- sometimes people can hear her well other times the only way people can hear her is if she puts the phone on hands free - then people hear her perfectly!! I have a iPhone 6 Plus and she often uses it without any issue...any sugges

Jan 11, 2017 7:39 AM in response to Sharmel4

Same bullsh** is happening to me as I too am on my second new iPhone 7 with AT&T and it most likely is due to Apple foolishly deciding to farm out there iPhone 7 chipset/modem contract to not only Qualcomm this year but Intel and it is the Intel based iPhone 7's (AT&T and T-Mobile only sell the Intel version) that are having this issue. You can verify this by checking the model number under Settings > General > Regulatory. If you have model A1778 or A1784 then you have an Intel iPhone 7. If you have A1660 or A1661 then you have the Qualcomm iPhone 7 which is hands down the better phone and the test by independent 3rd parties prove it. This is pathetic! Apple needs to get it together quick or they'll lose even more customers than they already have!


http://www.forbes.com/sites/aarontilley/2016/10/21/how-to-buy-iphone-7-intel-qua lcomm-modem/#7d9aca87f5d7


http://cellularinsights.com/iphone7/

Jan 11, 2017 7:42 AM in response to BSvihraJr

Same bullsh** is happening to me as I too am on my second new iPhone 7 with AT&T and it most likely is due to Apple foolishly deciding to farm out there iPhone 7 chipset/modem contract to not only Qualcomm this year but Intel and it is the Intel based iPhone 7's (AT&T and T-Mobile only sell the Intel version) that are having this issue. You can verify this by checking the model number under Settings > General > Regulatory. If you have model A1778 or A1784 then you have an Intel iPhone 7. If you have A1660 or A1661 then you have the Qualcomm iPhone 7 which is hands down the better phone and the test by independent 3rd parties prove it. This is pathetic! Apple needs to get it together quick or they'll lose even more customers than they already have!


http://www.forbes.com/sites/aarontilley/2016/10/21/how-to-buy-iphone-7-intel-qua lcomm-modem/#7d9aca87f5d7


http://cellularinsights.com/iphone7/

Feb 25, 2017 8:11 AM in response to bomar1987

I had this issue while using my phone at home as well with a week old iphone 7 plus purchased from the apple store. it was working fine until last night when i could receive and make phone calls but the person on the other end could only hear 'noise' but i could hear them talking fine. the problem persists today.


I contacted apple support and got a person via CHAT (since i could not make a phone call!!) and we did the following,


1. check to make sound works on your phone,

a. using voice memo, record and play back sound

b. ask siri a question, i.e. find 'joe brown' (someone who is in your contact list)

c. record a video, with the front and back lense (i.e reversed and without it reversed)


2. check you connection to your cellular provider

1. turn off your phone, wait 2 mintes turn it back on

2. turn on airplane mode, wait, then turn it back on,

3. enable wifi calling SETTINGS>PHONE (this test did not work for me because I was still connecting to AT & T)


My husband who has a droid could make and receive phone calls fine,


I have lived at my home for 8 years on had an iphone 4 & 5 with the same carrier, AT & T, and never had this type of issue but you'll find apple support wants to say it's a carrier issue.


if you go online you'll find other people have had this issue but you shouldn't have to turn off features, reset your phone or muck with the exterior to get it working, it's not a cheap phone, i would return it


good luck

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People can't hear me when talking on the phone of my iPhone 7

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