Error accessing information on iCloud

Question

Level 1

8 points

Error accessing information on iCloud

Hey there,

I'm having trouble to access my Account Details ("System Preferences") -> "iCloud" -> "Account Details". I always get the following message after entering my password:

Account Details could not be opened because of an error connecting to iCloud.

I also noticed that I cannot sign in to my developer account in Xcode, I get the following message there:

Your session has expired. Please log in.

Try signing in again or contact Apple Developer Support to resolve account access issues.

This is driving me crazy. Does someone have an idea?

MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12)

Posted on Oct 20, 2016 11:34 AM

Reply

Answer 1

Jan 7, 2017 5:18 PM in response to 2007 MBP

The OP didn't "remove" his Macbook, he removed his Trusted Devices from his Apple ID. You would only have Trusted Devices if you were using Two-Step Verification or Two-Factor Authentication.

Did you sign your Apple ID out of iCloud on all of your devices?

GB

Reply

Answer 2

Eric Root

Level 10

684,615 points

Oct 20, 2016 12:39 PM in response to kiliant

Try checking your account details using the link below. For the 2nd problem, contact support as suggested.

Apple ID - Manage

Reply

Answer 3

kiliant Author

Level 1

8 points

Oct 20, 2016 4:00 PM in response to Eric Root

Did that already (both).

Dev support told me they couldn't help me with that problem.

Everything works on my wife's MacBook Pro though.. :S

Reply

Answer 4

kiliant Author

Level 1

8 points

Oct 21, 2016 8:17 AM in response to Eric Root

My latest discovery is, that everything works fine, if I turn off 2FA, which is weird because that worked before.

Unfortunately I could not get Apple to assist me on the phone with that problem (which is clearly a bug).

Reply

Answer 5

kiliant Author

Level 1

8 points

Oct 22, 2016 1:29 AM in response to kiliant

I have managed to find a solution myself.

I have gotten a hint that signing out all devices from an Apple account leads to some sort of reset. I have tried signing out on all devices but that did not work.

What it did try after that is signing out of all devices AND removing them as trusted devices at appleid.apple.com.

After signing in again, everything worked as expected. 🙂

Reply