Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Security Virus Alert Warning Scam

I was on safari looking at road bike accessories when a pop up came up and told me that that a virus corrupted my phone making pictures, banking and social media funtions compromised and i need to call this number 1-844-423-2464 claiming Apple Support to fix the problem.

Talking to the guy, he told me that I needed to buy a protection or an anti virus program to get the virus out. I asked him if I can just go to an Apple Store and let them fix the problem but he claimed that even going to Apple Store will require me to pay to get it fixed. I stood my ground saying this is not right and very unapproprite for Apple to sell and insist on making me pay for a protection which we Apple subscribers already have.

He hang the phone and moments later, my safari went back to normal.

I thought these guys were already caught when I saw on the news that hackers from other countries are preying on innocent citizens.

Watch Out!! ✌️️

[Re-Titled by Host]

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 20, 2016 12:17 PM

Best reply

Carolyn Samit

Level 10

165,615 points

Posted on Oct 20, 2016 12:20 PM

It's a scam. If this happens again, do not call any phone numbers.

Just in case, tap Settings > Safari then swipe down and tap Clear History & Website Data.

View in context

31 replies

Oct 24, 2016 5:58 PM in response to Carolyn Samit

Thank you! This happened to me and I wasn't sure what to do. Problem solved and I didn't have to call Apple.

Dec 7, 2016 11:40 AM in response to Carolyn Samit

So helpful, thank you!

Jun 10, 2017 9:36 AM in response to BlakeEthan83!

Thank goodness I thought I had a virus too.

cars_456

Level 1

11 points

Jun 28, 2017 2:29 PM in response to BlakeEthan83!

That happens to me alot. I almost broke my phone because of how stupid these scammers are. Here's me when I saw it once: "... *facepalm* HOW FUMB ARE THESE SCAMMERS!!!!!!!!!!!!"

ewo450

Level 1

4 points

Aug 3, 2017 5:22 PM in response to BlakeEthan83!

I've been getting that virus message lately when using Safari playing words with friends. I believe it's a phishing attempt so I wouldn't respond to it because an

Aug 3, 2017 5:28 PM in response to ewo450

If you are on an iPhone (this IS the iPhone forum) get the Words with Friends app. It will avoid issues like this.

Aug 6, 2017 5:54 PM in response to Mammawl03

Thanks for the warning. The scammers are not picking on older people - they are equal opportunity criminals.

Karyme12

Level 1

4 points

Aug 23, 2017 5:17 PM in response to Mammawl03

What happens if I just click cancel and leave and close the page nothing right?

Aug 23, 2017 5:34 PM in response to Karyme12

Nothing. It's the right thing to do. If it doesn't go away go to Settings/Safari and clear website data.

Sep 1, 2017 6:32 AM in response to Carolyn Samit

Thank you, Carolyn.

Oct 13, 2017 7:34 AM in response to BlakeEthan83!

Bonjour je veut s’avoir j’ai combien de virus

Oct 13, 2017 9:59 AM in response to Abdu12345

il n'y a pas de virus qui affectent les iphones

Oct 23, 2017 9:40 PM in response to BlakeEthan83!

Mine keeps asking me to download a VPN app to fix the “virus”. Obviously I’m not going to. Apple, please fix!

Oct 24, 2017 6:28 AM in response to Cutiepiepod

There’s nothing for Apple to fix. You’ve got to stop going to websites that host malware.

roblesm

Level 1

4 points

Dec 22, 2017 2:09 PM in response to BlakeEthan83!

I didn’t know this was going to be a fraud..

I called and they told me the exact same thing and I payed. I was super unsure about it now I’m worry. How can I cancel it? They have all my information.

Apple Security Virus Alert Warning Scam