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multi colored screen when shutting down iMac

All,


Since upgrading to macOS Sierra, my iMac shows a multi colored screen when I shut down, see image below.


User uploaded file


The screen shows up immediately after shut down starts, remains for a few seconds, than turns black and shuts down. It is not really a big deal, but it is bugging me. So, has anyone seen something similar? My iMac is a Retina 5K, 27-inch, Late 2015 model running macOS Sierra 10.12.


Wil Dieteren

iMac (Retina 5K, 27-inch, Late 2015), macOS Sierra (10.12)

Posted on Oct 20, 2016 10:29 PM

Reply
31 replies

Feb 13, 2017 3:28 PM in response to WilDieteren

I am having the same problem. I bought the 27" iMac 2 weeks ago. At first it was very random and infrequent. It started out as a small block of pixelation. The 3rd time, it filled my screen with the horizontal lines. Now, it is happening almost every time I shut down. And it's not always the same pattern and colors. Has anyone found a resolution?


Thanks (and not sure why the photo is inserted upside down!)


User uploaded file

Feb 13, 2017 10:52 PM in response to Sumetee_tuiphoto

I have had some luck selecting alternate scaled displays. My iMac does not show the horrible pixels upon shutdown. The problem is, I do not like any of the alternate scaled displays. They are either too large or too small.


When I select DEFAULT under scaled display, it reverts back to the unscaled default display. And then the shutdown pixel problem happens again.


Apple needs to fix this!!! A Sierra software update is needed!


User uploaded file

Selecting Default in the Scaled settings then reverts to "Default for Display" (not scaled). Then the problem returns.

User uploaded file

Jan 2, 2017 8:00 AM in response to WilDieteren

My 27" retina display has the very same issue. I just bought this 3 days ago. I have tried various methods to shut down and none of them are successful. I almost thought I had it when I immediately hit the return button after clicking on shut down. It worked twice and then failure! I hope somebody figures this out. Brand new and issues is not a good thing.

Jan 11, 2017 3:39 PM in response to WilDieteren

I may have stumbled across a solution to this issue. I have tried it several times and it seems to work. When I am ready to shut down the machine I first put it to sleep. I wait about 10-15 seconds, wake it up and shut it down reasonably quickly. I don't get the multi-colored screen. When I just quit what I'm doing and go to shut down I get the crazy screen again. Hmm.... Maybe?

Jan 12, 2017 10:43 AM in response to WilDieteren

It has to do with Final Cut, iMovie and photoshop. Before I bought the mac, I had a MacBook pro and it was chocking with running Final Cut that it was overheating so i notice that whenever I hear the fan going quite hard (normal during video editing), and I shut it down, that's when it happens. Most likely we are close to or past a burnt out graphics card which should not be the case seeing it is 2g ddr5. It really is an overheating issue more than anything I'm sure, but it will soon lead to a damaged graphics card, or worse, faulty motherboard

Jan 16, 2017 8:06 AM in response to WilDieteren

I have this Problem too on my iMac (Retina 5K, 27-inch, Late 2015) running 10.12.2 my screen normally has more pink and blue colours.


I've done all the resets as told to by apple support.

I even have a default apple background (not that I think that will help)


Even been to apple store, but they could recreate the problem as intermittent. So sent home with out solving the problem.


Any help would be great apple, as had this problem for about 3 months now.

Oct 21, 2016 2:16 PM in response to WilDieteren

Hi WilDieteren!


Thanks for using the Apple Support Communities. If you are seeing a strange multi color screen just before the Mac shuts down, try resetting the NVRAM to see if that resolves the issue. How to Reset NVRAM on your Mac​

What is NVRAM?

A small amount of your computer’s memory, called “non-volatile random-access memory” or NVRAM, stores certain settings in a location that OS X can access quickly. The settings that are stored in NVRAM depend on the type of Mac you're using, and the types of devices connected to it.

Information stored in NVRAM can include:

  • Speaker volume
  • Screen resolution
  • Startup disk selection
  • Recent kernel panic information, if any

If you experience issues related to these features, you might need to reset the NVRAM on your computer. For example, if your Mac starts up from a startup disk other than the one you've specified in Startup Disk preferences, or if a question mark icon appears briefly when your Mac starts up.


You can also try booting your Mac up into safe mode and then shuting it down, taking note if it shows the same screen. Try safe mode if your Mac doesn‘t finish starting up​

What is safe mode?

Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks, and prevents some software from automatically loading or opening. Starting your Mac in safe mode does the following:

  • Verifies your startup disk, and attempts to repair directory issues if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, Kernel cache and other system cache files

Together, these changes can help resolve or isolate issues related to your startup disk.


Thanks for posting your concern in the Apple Communities. Have a great day.

Oct 23, 2016 6:44 AM in response to WilDieteren

You're welcome! If booting into safe mode and the reset did not resolve this issue, try checking your login or start up items. These are apps set to run in the background as soon as your Mac starts up. An app process could be running during shutdown that is causing the distorted screen. macOS Sierra: If you think you have incompatible login items


After removing the login items (if any) restart your Mac and test the shut down. You may also want to try to test this in a new user. How to test an issue in another user account on your Mac


If the issue occurs in the test user, I would reinstall macOS using Recovery. You will not lose any data during this process but you can use Time Machine to backup your current data. Use Time Machine to back up or restore your Mac



macOS Sierra: Reinstall macOS


Try these procedures and let us know how it works out for you. Have great weekend.

multi colored screen when shutting down iMac

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