No Update for "Account Recovery in Progress"

My husband has forgot his apple id password and tried account recovery by phone number several days ago,

this is the message he is getting every second"

"Unlock Account"

and this is what he is getting every time try to check the status of his following

"Account Recovery in Progress

Your request for account recovery is still being processed.

When your account is ready for recovery, instructions will be sent to the phone number you provided.

Account recovery will take a few days. You can check the status of your request at iforgot.apple.com"


do you recommend any phone number for fast followup cause that way seems not working at all and I'm afraid his phone become unreachable soon.


Thank you

iPhone 5s, iOS 10.0.1, null

Posted on Oct 23, 2016 12:20 PM

Reply
10 replies

Oct 24, 2016 8:46 AM in response to bita444

Hello bita444,


Thanks for that info and choosing the Apple Support Communities. I know how important getting access to your husband’s Apple ID and iPhone again is to you! The good news is the following steps will be helpful in resolving your issue to finish the account recovery process:


Regain access to your account

When your account is ready for recovery, you’ll get a text or call with instructions for regaining access to your account.

  1. Go to iforgot.apple.com and enter your Apple ID.
  2. Confirm the phone number you provided for account recovery.
  3. After you confirm your phone number, we'll send you an Account Recovery code by text or phone call.
  4. Enter the account recovery code in the field provided and click Continue.

After you correctly enter the recovery code, you can choose a new password, verify your trusted phone number, and sign in normally.

User uploaded file

Tips to regain access faster

If at any time you remember your password, or regain access to a trusted device and can sign in successfully, your account recovery process will end and you can continue using your Apple ID as before.

Here are other ways you can shorten your Apple ID account recovery time:

  • Click Confirm Account Recovery in your request confirmation email.
  • Go to iforgot.apple.com and check the status of your request. If you can provide additional account information such as credit card details, you might be able to shorten the account recovery period, or even regain access immediately.


Regain access to your Apple ID with two-factor authentication account recovery
Contact Apple for help with Apple ID account security


Cheers!

Feb 13, 2017 11:24 PM in response to bita444

Hi,


My wife forgot her apple id ipassword and we were trying to recover it by using lost password but it says


Account Recovery in Progress

Your request for account recovery is still being processed.

When your account is ready for recovery, instructions will be sent to the phone number you provided.

Account recovery will take a few days. You can check the status of your request at iforgot.apple.com


Can anyone help us please

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No Update for "Account Recovery in Progress"

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