Windows 10 BootCamp/Driver Issues

So after not using Windows 10 patrician for a few months I switch over and discover my keyboard does not work and the trackpad does. When I try to use a key, the speakers register a noise but nothing happens. I went into the "Connected Devices" screen and found that under "Apple Internal Keyboard/Trackpad" there was a "Driver error." My BootCamp console is 4.0 and I took the steps to update this (downloaded to a USB the updated drivers from MAC OS) and went to repair/update. While using the Setup progam, I encounter various problems. First, after agreeing to the Lcense Agreement and clicking Next, the install gets hung up twice. First I get the pop up "Windows installer has stopped working" and I click "Close Program" (which I have seen several other people try) and the program continues to run. Next I get a pop-up which is blank and has a title "Error", which after I click OK the installation of Boot Camp says it is complete and I need to restart. However, I restart and nothing has been fixed/updated/repaired and I am still showing Boot Camp Version 4.0. I have tried going into the Driver folder and just running the AppleKeyboardInstaller64 and AppleMultiTouchTrackPadInstaller64 but neither have fixed the problem. Finally, I have tried running the Program Compatability Troubleshooter and found that it states the installer is a "Incompatible Program".


I can't post screenshots (no keyboard functionality) but have tried to be as descriptive as I can. Anyone have any ideas on how I can fix my keyboard? Also, suggestions on my upgrade from BootCamp 4.0 to 6.0 would be appreciated as well.

MacBook Pro (Retina, 15-inch, Early 2013), macOS Sierra (10.12)

Posted on Oct 24, 2016 9:02 AM

Reply
13 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Windows 10 BootCamp/Driver Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.