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The new "redesigned" My Support Profile section stinks. I can only see my Macs. No iPhones, no Airport base stations, no iPods, etc. Anybody know how to access all of your registered devices in the "new and improved" disaster of a section?
Sorry for posting here, but here is no section to do this and no feedback category for this either.
iPhone 6, iOS 9.3
Seems like a temporary bug. I have the same issue.
Nope... nobody does
This appears to be "The Law of Unintended Consequences"
There are echoes of your opinions "upstairs" (nudge, nudge, wink, wink, say no more)
The system also seems to be failing on occasion
An INvalid case number works as expected
A VALID - ACTIVE case number does (did) not work as expected
Everyone there has sent their thoughts via:
Feedback - Apple Support
https://www.apple.com/support/feedback/
I suppose that almost any "menu" choice for Topic Area will do.
anonyme4321 wrote:
Seems like a temporary bug. I have the same issue.
This is a Re-design of the system - the old SupportProfile page is the redirect page
https://supportprofile.apple.com/
I knew the new URL, thank you.
I do have the same problem as FelipeV, only my 2 macs listed, while I also have an Apple TV, Apple Watch, and an iPhone:
Yes. Citing a URL is best writing skill (remember "footnotes" when writing for school?)
This is not a "problem" - it is the NEW way - and YES, others have reported incomplete lists.
Apparently we are in "Public Beta" of this new interface
You're quite the patronizing type aren't you?
What an unpleasant person.
You're welcome for all that I know about the subject.
Hopefully it will help to send feedback - I did last night asking that they re-populate the new site with the same information we have always had.
That's because if the other stuff you are looking for isn't running iOS 9 or later, or OS X Yosemite or later, they do not appear. Interestingly enough, when I typed in my iPad 1 Serial number, I got the expected detailed support page.
So, the info is still out there apparently, just bewilderingly convoluted, it appears....
GB
I have all my devices running the latest Oses but it still only shows my macs, not my iOS devices (which are running iOS 10.1, tvOS 10.0.1 and watchOS 3.1).
Frustrating!
I now have all of my devices running macOS or iOS in the list. Nevertheless no iPods or AirPort BS. Putting the serial number to "access" the missing items is a real pain.
Plus, the phone list on the left column (old interface) wherein you had "trusted" numbers is nowhere to be found.
That allows me to list my old devices as "Trusted", but doesn't tell me anything about them. And, there still is nowhere for my entire "portfolio" to be listed. In the Support Profile, all of my Apple equipment was listed with Serial Number, Support Coverage info, and Cases.
It was a simple, easy place to go to get that info quickly and easily without having to dig out the item and find the serial number in order to access that information. I could access it using my Apple ID and password. Now, the only way I can still see that info on my Apple stuff, is to find the serial number and type it in in order to see the info. And have you ever tried to read the serial number on bottom of an Airport Time Capsule? OMG!!!!
Sometimes it seems like Apple is losing its ability to grasp and implement the most elegant solutions anymore....
GB
I know that, but it wasn't what I was referring to. Those numbers and devices have to do with 2 factor authentication.
I was referring to the phone numbers that you could designate trusted so when you called Apple these numbers were pre cleared and Apple had an easy way of verifying your identity.
I still think the new site needlessly complicates matter.
Apple had an easy way of verifying your identity.
Well, I've never had a problem after giving them the serial number. They've never had either of my phone numbers because I won't allow my non-published number be in any database (which can be hacked). My entry in that field: 123-4567.
But, I still want all the info back that used to be available.
New My Support Profile section
