Apple Watch Series 2 Randomly Turns Off

Hi

It is not normal for your Apple Watch to turn off unexpectedly.

Whilst I can't say why it is doing so, the following steps may help to prevent the issue from recurring:

Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:

• Restart your iPhone, iPad, or iPod touch - Apple Support
• Restart your Apple Watch - Apple Support
• If the issue persists, next close all open apps on your iPhone and then restart both devices again.

Test by removing apps:

• Remove third-party apps from the Dock and/or from your Apple Watch and then monitor performance after adding them back, one at a time:
  • Open apps
• Remove watch face complications and monitor performance as you add them back:
  • Change the watch face on your Apple Watch - Apple Support

Unpair and re-pair your Apple Watch:

• The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
• Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
• If the issue persists, consider instead unpairing and setting it up as a new watch.
• Unpair your Apple Watch and iPhone - Apple Support
• Set up your Apple Watch - Apple Support

If the issue then still persists, I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having it checked and, if recommended, serviced:

Apple Watch Service Answer Center - Apple Support

I just had this issue occur this morning. Another similar issue happened to me 2 weeks ago, also. That time, the watch restarted itself. This morning, it shut off completely. However, both times I had the motion face (jellyfish) going, with the weather complication at the top, date in the middle, and calendar showing events at the bottom. And earlier this morning, my calendar complication froze, and I hadn't used the watch yet.

Last week, when no issue occurred, I had the motion face (again, jellyfish), date at the top, and weather at the bottom.

So I definitely believe it's a software issue, as far as the interactions between complications and the watch faces.

Hi,

I have exatly the same issue. New Watch Nike+ 42mm, 3Weeks old. Without any reason or repeatable cause the watch shuts down and restarts straight away. It happens up to once a day. Sometimes not even actively using the watch.

Just today the screen "froze" and I had to force a shutdown and restart.

I haven't found any solutions jet, but quite a few users experiencing this problem.

Hope it will be fixed quickly.

THX

In addition, every time the instance occurred, I unpaired and re-paired the watch and phone. It shut off on me again this morning, this time with the simple watch face with a weather and date complication. Unpaired and re-paired again... if it happens one more time, I'm making a call to Apple.

So far mine has restarted once, and has shut itself off 3 times. First time last Tuesday, and the second time yesterday morning, and third, tonight. Apple support did over the phone diagnostic, and showed no hardware issues. So it's likely software related. Apple support is giving me a follow call tomorrow.

My wife just bought a series 2 on the 27th of Jan., and suddenly yesterday, the 31st, the watch randomly shut off on her. Completely dead. No low battery indication or anything. Couldn't power it up. My wife placed it on the charger for a few hours (even though she had charged it over night) and did not receive any notifications of charging, or the green clock. When I got home from work I tried a hard reset, but it didn't work. I put it on the charger, and while on the charger I tried a hard reset and that worked for some reason. I took it off the charger, confirmed the battery was at 100%, and then gave it to her, and within 30 min. the thing blacked out again. We left it on the charger over night, but in the morning it was still blacked out. The only way to power it on is by having it docked and doing a hard reset, and even then, it is only functional for 30 min. at most before blacking out again.

I called Apple Support today and they had us unpair and reset the watch to factory settings. They then ran diagnostics and said everything was fine. 30 minutes later the watch is dead again.

Calling them again and asking for a replacement.

My Series 2 42mm Gold Sport has done this at least 2 times in last 3-4 weeks. I just happen to notice it did not show anything when raising wrist, then find out it is off. I poewr it up and then it seems fine. As someone mentioned, it would mess up health stats when it is off. I think I caught mine both times fairly quickly. I don't remember my Series 1 version doing this. I have Apple Care, if it gets worse I wilk be going to Apple.

I have the same problem. The device just randomly shuts down, including just after being charged. The first time I noticed it was when I was using the weather complication, which, by the way no longer works on the watch. Whenever I tried to access the weather it would shut down. Now I don't get weather on the watch and it randomly shuts down.

I've had this happen 3 times. After the first 2 times I took it to the Apple Store, they did a diagnostic test and said nothing was wrong. So I had it mailed to their factory and they sent it back saying nothing was wrong. After I received it, I did a restore as a new watch and couple weeks later it happens again. I just called apple support and they told me if nothing shows up on their diagnostic report there's nothing they can do. I asked to speak to a different senior advisor and his solution is to send the engineers my report to see if they come up with anything. Basically if it doesn't show up as a problem on the diagnostics, I just spent 400 on a faulty watch that apple will do nothing about and I've only had the watch for a couple of months. If you don't spend more money on apple care, they will not do much to fix your problem if it doesn't show up on the diagnostics. If they don't fix this problem for me, I'm done with apple products for good. I'll update you on what they do.

I've had this happen 3 times. After the first 2 times I took it to the Apple Store, they did a diagnostic test and said nothing was wrong. So I had it mailed to their factory and they sent it back saying nothing was wrong. After I received it, I did a restore as a new watch and couple weeks later it happens again. I just called apple support and they told me if nothing shows up on their diagnostic report there's nothing they can do. I asked to speak to a different senior advisor and his solution is to send the engineers my report to see if they come up with anything. Basically if it doesn't show up as a problem on the diagnostics, I just spent 400 on a faulty watch that apple will do nothing about and I've only had the watch for a couple of months. If you don't spend more money on apple care, they will not do much to fix your problem if it doesn't show up on the diagnostics. If they don't fix this problem for me, I'm done with apple products for good. I'll update you on what they do.

I Took mine into the Apple Store and had it serviced after about a week I got it back and it still shutsdown. The latest incident occurred as I was about to set my watch to work out. Probably won't get fixed until the next firmware update.

I too have the same problem. Luckily I bought 3rd party insurance but they are probably going to just send me a refurbished watch. Does apple have any plan to fix this or are they just happy to get the money? Seems to be pretty systemic for such a hip consumer friendly company. Maybe we just come out with the Apple Watch 3 and ignor all the people with previous Series 2 problems.

Hello,

Am having similar issues to most people random shutdowns of my watch, plus it won't restart until it gets a power supply.

Have had my watch now for only a month and I'm not very happy. Have been on the phone to Apple this morning and eventually was put through to a senior advisor who said Apple are aware of this issue it is apparently a software problem not hardware.

He said that Apple engineers have asked them to collect as much information off customers about theses ramdome shutdowns and hopefully Apple will issue a software update to rectify the issue shortly.

Hello,

i have had had my Apple Watch for a week and it already happened to me twice. I find this very annoying and also un-Apple like to have a product that unreliable.

I hope there here will be a solution soon as I don't wamt to have to spend my time at an Apple Store or fighting to get a replacemen.

Go Apple go and fix this little bug....

Nike+ 42mm Series 2.

I've seen my watch spontaneously restart while I'm using an app. I've seen the watch restart by itself on the charger. Unpair/re-pair, setup as new watch, remove all apps, etc., all did nothing, it still spontaneously restarts.

My watch was finally replaced by AppleCare, the issue persists. My iPhone 7+ was replaced, it restarted only once on me while I was using an app--progress, I suppose.

According to AppleCare, or so I was told by their rep, an app can indeed cause the watch to restart; however, it's just a question of which app, and under what circumstances. They gathered logs and sent them to their engineers with a bunch of things to try but no solution yet. Replacing the phone was the last hardware attempt, and it did make enough of a difference but time will tell if that's the final solution to this problem.