Incorrect number of updates available

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Level 1

21 points

Incorrect number of updates available

HI all - I had been holding off on upgrading to Sierra until ProTools and Universal Audio supported it - well, that happened over the weekend so today I chose to update to Sierra.

Before I started, Software Update showed 1 available update - the one with Safari and a few other things and the Sierra update in the top of the window. I upgraded to Sierra, and now it shows this:

Where are these three mystery updates?

Is there a way to see what else is pending or reset the counter?

I used the command line "software update -l" to see what is available, and it comes up with this:

Finding available software

Software Update found the following new or updated software:

* ProVideoFormats-2.0.5.0

Pro Video Formats (2.0.5.0), 6706K [recommended]

What gives?

TIA,

Dave

MacBook Air, OS X Mountain Lion

Posted on Oct 27, 2016 3:15 PM

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Answer 1

dcaseNJ Author

Level 1

21 points

Oct 27, 2016 5:42 PM in response to dcaseNJ

To sum it all up, it seems that purchased apps with updates did not show up properly in the Updates tab under 10.12.1. I had to manually run the updates from the Purchased tab for the update count to go back to 0.

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Answer 2

dcaseNJ Author

Level 1

21 points

Oct 27, 2016 5:01 PM in response to dcaseNJ

Ok, I ran that command line update and now the icon badge is showing "2".

I re-ran "softwareupdate -l" and it doesn't show any updates...

I open the AppStore, and I see....

Nothing in the Updates window... But. it still shows two available!

I just switched over to the Purchased tab and there there are - two "update" buttons - for Keynote and Numbers...

I don't know why they aren't showing in the main updates tab, but I'll run them and see what happens...

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Answer 3

dcaseNJ Author

Level 1

21 points

Oct 27, 2016 4:53 PM in response to dcaseNJ

I'll keep updating this as the weirdness continues...

I ran the update earlier from the command line to get the ProVideoFormats installed, and the icon badge went to "2", but still showed no updates in the AppStore window. So, I rebooted. Now, it's back to "3".

I got the notification window that there are updates available, I clicked on the AppStore Icon and again the window is blank.

I ran "softwareupdate -l" in terminal, and now it shows the following:

Finding available software

Software Update found the following new or updated software:

* iTunesXPatch-12.5.2

iTunes (12.5.2), 145964K [recommended]

I'm going to run the command line updater now and see what happens...

Fun!

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Answer 4

antdude

Level 2

214 points

Oct 27, 2016 6:05 PM in response to dcaseNJ

Same here. It told me I had six updates. And then seven. I saw nothing to download and install in my updates screen. I ran that command in Terminal and got:

$ softwareupdate -l
Software Update Tool
Copyright 2002-2015 Apple Inc.

Finding available software
Software Update found the following new or updated software:
* iTunesXPatch-12.5.2
iTunes (12.5.2), 145964K [recommended]

$ softwareupdate -i -a
Software Update Tool
Copyright 2002-2015 Apple Inc.

Finding available software

Downloading iTunes
Downloaded iTunes
Installing iTunes
Done with iTunes
Done.

Now, App Store shows six updates available. Also, I read that there is an update Xcode but I don't see it! 😟 I think Apple broke something. 😟

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Answer 5

lkrupp

Level 7

22,609 points

Oct 27, 2016 8:12 PM in response to antdude

Yes, Apple broke something so it’s probably not a good idea to mess around issuing terminal commands or deleting stuff. I don’t think it’s 10.12.1 per se as reports of this issue just started today. It’s probably something at the server end that Apple will have to correct. Patience is a virtue. Wait a day and see what happens.

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Answer 6

dcaseNJ Author

Level 1

21 points

Oct 27, 2016 5:03 PM in response to dcaseNJ

Ok, weird - it seems that Keynote and Numbers are stuck in some sort of update pause - I can't get them to update. so I'll delete the apps, reboot and reinstall...

Thanks Sierra - this has been fun!

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Answer 7

Oct 27, 2016 5:18 PM in response to dcaseNJ

I have exactly the same problem! Seems to be an issue with the latest version of

Sierra, 10.12.1 as I had no issues updating apps in the original version of Sierra, (10.12.0).

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Answer 8

dcaseNJ Author

Level 1

21 points

Oct 27, 2016 5:39 PM in response to BrickCurve

So, waited a bit at the purchased tab and then keynote and numbers updated. The count in AppStore went away - let's see what happens when the next update comes out.

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Answer 9

Oct 27, 2016 6:06 PM in response to dcaseNJ

That fixed it for me as well! Thanks for posting your solution!

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