Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

14 points

iTunes Crashes When Adding Songs, After Latest Update

As the title states, my iTunes crashes every time I try to add a song to my library. This only started happening right after I updated my iTunes to version 12.5.2. I tried uninstalling and reinstalling iTunes but that did not help.

Here's exactly what happens:

1. I add 1 song to the iTunes library

2. The cloud symbol appears and is being added to the cloud. (I would like to add that I am subscribed for iTunes Match)

3. iTunes crashes

4. I reopen iTunes and there is not 1 but 2 versions of the same song in my library

At the end I am not able to add any new music to my library.

Please assist

Thank you

Windows 10

Posted on Oct 28, 2016 9:15 AM

35 replies

Avalon

Level 1

4 points

Oct 30, 2016 1:32 PM in response to jchau017

Workaround:

1. Import using WAV file

2. Upload to Itunes Cloud

3. Delete downloaded file (right mouse in itunes)

4. Redownload file (now AAC)

5. Then add album art.

Its annoying, but for now it works

tvesval

Level 1

4 points

Oct 30, 2016 2:38 PM in response to jchau017

Exact same issue here. Clearly related to version 12.5.2. Just went back to version 12.5.1 as a temporary workaround, which solves the problem. This needs fixing.

jchau017 Author

Level 1

14 points

Oct 30, 2016 2:39 PM in response to jchau017

The only thing I've found that can fix this is going to this link Troubleshooting issues with iTunes for Windows updates

and downloading the previous version.

Thank you for your responses

PiE81

Level 1

8 points

Nov 1, 2016 4:58 AM in response to jchau017

I have the same issue. Exactly. iTunes crashes and I can't use my library properly.

turingtest2

Level 10

272,955 points

Nov 1, 2016 8:06 PM in response to PiE81

Not fixed in 12.5.3. 😟

tt2

PiE81

Level 1

8 points

Nov 1, 2016 5:20 AM in response to turingtest2

I have the same issue on iTunes for OSX, 12.5.3.16.

turingtest2

Level 10

272,955 points

Nov 1, 2016 7:01 AM in response to PiE81

😟

tt2

Nov 1, 2016 12:11 PM in response to jchau017

Exactly the same problem here. And i can state that this is NOT a windows problem. I have the same behaviour on my mac. Seems that something is wrong in the cloud. It's not only annoying, it's really unacceptable as it's not possible to add new music to the library!? We need a really quick fix here!

eider96

Level 1

11 points

Nov 1, 2016 12:18 PM in response to mexyndvag

Just a note that i've opened bug report with Apple (https://bugreport.apple.com) on 30 Oct, #29019136, still no reply for now.

Nov 1, 2016 1:04 PM in response to jchau017

Can confirm that installing previous version (12.5.1.21) allows to add songs again ...

Nov 2, 2016 10:33 AM in response to pierrefrommontrouge

Same issue here on Windows 7. Can confirm the things eider said. As soon as there are songs present and iTunes tries to sync and upload, it crashes completely. I read somewhere else on here that someone reinstallted 12..5.1 and it worked again, haven't tried that yet though

Extremely annoying issue

Nov 4, 2016 12:59 AM in response to PiE81

In both Mac OS Sierra and Windows release 12.5.3.17 fixed this issue. The mac os update is available in the Upstore in the Updates, on Windows the Software Updater doesn't find the new version, but the download from the Apple website comes with release 12.5.3.17.
I had the same issue with my iTunes music library and it has now been fixed when this update was installed.

Nov 4, 2016 1:02 AM in response to PiE81

I had the same issue with my iTunes music library and it has now been fixed when this update was installed.

Nov 5, 2016 11:40 AM in response to jchau017

This is the EXACT issue I was having. On a Mac running the latest Sierra and latest iTunes. Which means this is a platform agnostic issue and likely related to the version of iTunes and Match.

I signed in and out and few simple tricks and I got parts of this problem to go away. The crashing part and the duplicate part. But now if I add a song Match simply uploads it but won't match it.

Nov 27, 2016 2:58 PM in response to jchau017

The problem seems related to iTunes Match; at least it is for me. I've temporarily disabled the iCloud Music Library setting (Preferences > General tab) and successfully added new music to my library without iTunes crashing. I also previously had the duplicate playlist issue someone else mentioned - no problem since disabling Match. This is very unfortunate because Match is useful! Hopefully Apple can fix this issue as I prefer to not revert back to older iTunes versions...

iTunes Crashes When Adding Songs, After Latest Update