iTunes keeps crashing version 12.5.2!!

I am currently running the latest version of itunes and it keeps crashing. You load it and after around 1 minute an error pops up saying the program needs to close. I have a windows 10 laptop (Home edition), and have tried all the solutions suggested:


- starting in safe mode

- looking for the quicktime installer !!

- uninstalling and reinstalling

- looking for conflicting updates

- system restore


these are to name a few and nothing has worked.


Can anyone help??


Thanks

Posted on Oct 30, 2016 11:27 AM

Reply
7 replies

Oct 30, 2016 11:36 AM in response to Jamajesty79

Try starting the Event Viewer from the search box in the start menu, type in the text Event Viewer until you see a suitable result then click on it. Launch iTunes, which will presumably crash. Look in the application log and select the recent error.


User uploaded file


If you're seeing a WebKit.dll related error then enter one of the following in an elevated command prompt (right-click the command prompt shortcut and click run as administrator) where the path to your version of WebKit.dll indicates which you should choose:


SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support


SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support




Some users seem to have had difficulty updating the path via the command prompt. An alternative is to use the System control panel, then Advanced system settings > Environment Variables > Path, where you would one of the following as indicated by the path listed in the error message:


;C:\Program Files\Common Files\Apple\Apple Application Support


;C:\Program Files (x86)\Common Files\Apple\Apple Application Support



Once I had successfully accessed the store on the system that was having problems I was able to revert to the original setting for the path, but at least one user has reported that they need to keep this tweak in place, at least for the 12.5.1.21 build.




tt2

Oct 30, 2016 11:59 AM in response to turingtest2

Hi,

thank you for replying really appreciate it. The error i am getting is as follows:


Faulting application name: iTunes.exe, version: 12.5.2.36, time stamp: 0x57ffc759

Faulting module name: iTunesCore.dll, version: 12.5.2.36, time stamp: 0x57ffc73e

Exception code: 0xc0000005

Fault offset: 0x0000000000fc0938

Faulting process ID: 0x10c0

Faulting application start time: 0x01d232de74540144

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\iTunes\iTunesCore.dll

Report ID: 2200bd7a-551c-4309-ba7a-b8be175be77c

Faulting package full name:


Any ideas??

Nov 10, 2016 12:05 PM in response to Jamajesty79

My error log in Event Viewer is


Faulting application name: iTunes.exe, version: 12.5.3.17, time stamp: 0x58197aac

Faulting module name: ntdll.dll, version: 10.0.14393.447, time stamp: 0x5819bc32

Exception code: 0xc0000374

Fault offset: 0x00000000000f7423

Faulting process id: 0x11f0

Faulting application start time: 0x01d23b8cd8327ec1

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 240f2d1b-a371-4f95-ad83-5cbc46e22b6f

Faulting package full name:

Faulting package-relative application ID:

Nov 10, 2016 12:45 PM in response to Zap4ick

Not an error I recall running into. See https://social.technet.microsoft.com/Forums/windows/en-US/578396fd-29c0-4dd3-b00 2-5e2e8df1b398/exception-code-0xc0000374… which suggests that this is a heap corruption error, though doesn't really give any hints about how to avoid it. I guess one approach is to install progressively older versions to iTunes to see if one works normally.


tt2

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iTunes keeps crashing version 12.5.2!!

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