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Shut down problem on IMAC

Hi~ every body

I would like to ask the question for encounter problem on IMAC 5K 27-inch Late2015 SSD ver.


When shut down MAC,the general process is 2-3sec to loading then the mac will turn off;

But my problem was when i shut down my MAC, same to 1-2sec loading,

then had a lines on my screen around 2-3sec, after that the mac was shut down.

(This problem is not on every time when shut down MAC and since updated to macos sierra)


Firstly, I call APPLE hotline, they said this maybe a software problem,

so i re-install the OS X (not use time machine), but encounter same problem.


Next,on the last weekend to replace a motherboard and display card for the IMAC; but encounter the same problem too.


Anybody has this problem too? Or what can I do now?

THANKS ~!!!!!

(Photo for lines screen like with this but screen was difference line and color)

User uploaded file

iMac (Retina 5K, 27-inch, Late 2015), macOS Sierra (10.12.1), Imac shut down problem

Posted on Oct 30, 2016 11:35 PM

Reply
5 replies

Jan 21, 2017 3:36 AM in response to CanadaHerb

I also have the same problem and I think that I will return the iMac.


Atually I am using the second iMac because they changed me the computer for a new one and it had the same problem.


I think it is a problem with the Sierra OS, because the iMacs that use OS The Captain don't have this problem.


I explained my case in Spanish here: https://communities.apple.com/es/thread/18285?answerId=43028422#43028422&ac_cid=tw123456


And I shared some videos from me and from others with the same problem.

Shut down problem on IMAC

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