iOS crashes when i am open this video

Question

djamknacker Author

Level 1

4 points

iOS crashes when i am open this video

Hi.

I got video via whats up, but when i am opening it, my iOS stop working and crashes.

iPhone becomes too hot and battery level is reducing extremely.

To fix it i need to hard reset my phone.

I want to know what's wrong with this video and why iOS is not correct handle this type of errors.

Link to video

P.S.: I reproduced this problem on several phones, so seems that the problem is in iOS not in device

Thanks

iPhone 5s, iOS 10.1, null

Posted on Nov 1, 2016 2:30 AM

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Answer 1

chris_g1

Community Specialist

Nov 1, 2016 3:54 PM in response to djamknacker

Hello djamknacker.

Welcome to Apple Support Communities.

If I'm understanding your post right, WhatsApp crashes after opening, you have been unable to play a specific video within the app, and your iPhone feels warmer than normal while the battery is draining quickly. I certainly understand how important it is to have your iPhone working normally, so I'm happy to help you out with this.

If you're experiencing issues with your phone temperature and battery only when using WhatsApp, it may be possible that WhatsApp is causing your phone to work a lot harder than normal. This would explain why the phone is getting hot. Just in case there could be another reason for the change in temperature, take a look at the information in Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures . After that, check to see if WhatsApp is using an abnormal amount of your battery by following the steps in About the battery usage on your iPhone, iPad, and iPod touch , specifically this section:

Check battery usage

Go to Settings > Battery.

To see how long each app has been open and running in the background, tap . Under each app, you might see these usage types:

Background Activity means that your battery is used while apps run in the background.

Audio means that apps play audio while running in the background.

No Cell Coverage and Low Signal means that your device is searching for a signal or being used with a low signal.

Backup & Restore indicates that your device has been backing up to iCloud or restoring from an iCloud backup.

Location and Background Location means that your battery was used when tracking your device.

Finally, to address the issue with WhatApp crashing and having problems playing video, follow the troubleshooting steps in If an app you installed unexpectedly quits, stops responding, or won’t open , including the last step under the "Contact the app developer" section.

Thanks for using Apple Support Communities.

Take care.

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Answer 2

Nov 12, 2016 12:54 PM in response to djamknacker

The only way to fix this is.

When you clicked at the Video you have to restart your phone instantly 2x by clicking home and powerbutton 7-8 seconds and then left the homebutton

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