OS Sierra Mail not showing Paper Clip icon for Attachments

Since I upgraded from El Capitan to OS Sierra, my Cox Pop e-mail accounts no longer show a Paper Clip icon when there is an attachment (or multiple attachments).


The attachments are coming through ok (i.e. you can open them), but you have to open each individual e-mail to actually see that there is an attachment.


My iCloud (IMAP) account still shows the Paper Clip icon when there are attachments. I have not changed any server settings since upgrading to OS Sierra.


The problem occurs on both my Mac Pro and my MacBook pro, so it is not isolated to a single machine.


Because I use my Mac for my business, I receive a lot of e-mails with attachments, at it is a huge pain to have to open each one to determine if there is an attachment.


Has anyone else found a solution to this problem?

Mac Pro Dual 3Ghz / 17" 2.4Ghz MacBook Pro, Mac OS X (10.5), 4GB RAM / 4GB RAM

Posted on Nov 1, 2016 12:30 PM

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33 replies

Mar 18, 2017 6:51 AM in response to Eric Root

The only place attachments now appear are in the body of an email. The attachment can be downloaded from there by dragging. Attachments no longer appear in the paper clip column in message viewer - so you can't see which emails have attachments, nor can attachments be saved from a selected email using the File > Save Attachments ... menu item.

Mar 18, 2017 7:05 AM in response to Eric Root

Thanks Eric, have done as suggested and sent feedback to Apple. We run an office of a dozen+ Macs, I would posit that the problem in my case seems to be related to the update history of the system software. The more recent/cleaner installs don't seem to have a problem, whereas i've dragged my system from the 10.0 days to here. The v2 mail update also had various problems. I'd be interested to hear whether anyone is experiencing this problem with clean installs of Sierra, or only when upgrading from 10.11.6 or earlier.

Mar 18, 2017 10:19 AM in response to tonynano

Mine was a clean install of Sierra, 10.12.3. About a month ago. (Just bought this machine, used) I formatted the disk and did a clean install.


I brought all my email over from my old MBP. And the paperclip attachment icon (in the message list only-I might add) is missing on all new emails since the transition. My email moved over from the old machine still has the paperclip icon.

Mar 18, 2017 10:48 AM in response to SL Music

Exactly:

• Old, imported POP emails with attachments are fine – attachments can be removed.

• New, incoming POP emails with attachments are (at least displayed) defective – attachments can't be removed.

My main concern is that I can't remove all these attachments!!

(a very limited workaround: forwarding to myself without attachments, but that often changes date & sort order)

Dec 9, 2016 5:04 AM in response to Rood's Media

I am concerned that there doesn't seem to be a lot of entries about tis topic. It is really a pain to try to find an attachment without the paperclip or some mark on the message that it includes am attachment. I have to open every message and scan to the bottom to see if I have an attachment, THIS IS A REAL PROBLEM. I hope someone at Apple is assigned to work on this.

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OS Sierra Mail not showing Paper Clip icon for Attachments

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