Why can't I add my second gmail to mail app

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Level 1

12 points

Why can't I add my second gmail to mail app

Hi I just bought the new apple 7 and backed it up from my apple 6. I used my primary gmail account and my university email which is also an gmail account in the mail app. Unfortunately I can't add my second gmail into mail app as it goes back to the main screen where it gives the option to select the mail type.

Posted on Nov 5, 2016 7:18 AM

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Answer 1

Top-ranking reply

braden85

Community Specialist

Nov 5, 2016 7:53 PM in response to chali.666

Hi Chali.666,
Welcome to Apple Support Communities and congrats on your new iPhone 7. As I'm understanding, it you're experiencing some issues when trying to set up another email account on your new device. I understand the importance of being able to have and quickly access your emails on your phone so I'd be happy to help get this issue resolved.
Let's start by closing all running apps in the background, shown here: Force an app to close on your iPhone, iPad, or iPod touch
Next, check out this article with steps to Restart your iPhone, iPad, or iPod touch.
Lastly, let's try adding the email account by following these steps provided here: Set up an email account on your iPhone, iPad, or iPod touch

Please feel free to let us know if this helps or if you have any further questions and I hope you have a wonderful weekend.
Cheers!

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Answer 2

chali.666 Author

Level 1

12 points

Nov 6, 2016 1:01 PM in response to braden85

Hi braden, thank you for the feedback. I followed your instructions and tried to add it again but still I get the same result. It just goes back to the select mail screen.

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Answer 3

chali.666 Author

Level 1

12 points

Nov 6, 2016 1:09 PM in response to braden85

Sorry it automatically went to issue solved mode but I still have the same problem and I tried to add the mail following your instructions.

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Answer 4

brenden dv

Community Specialist

Nov 7, 2016 9:59 AM in response to chali.666

Hi Chali.666,

Thanks for reaching back out to us here. Let's go ahead and open up Safari, go to google.com and see if you can sign in there with no issues since you said it was a Gmail email that you're having issues with. We just want to confirm that you're able to sign in from their direct website with no issues to eliminate the possibility of it being a username or password issue.

We'd like you to also try selecting "Other" instead of "Gmail" and try adding the account that way to see if that works. Do you have another email account you could try adding just to see if it's only isolated to this particular Gmail account? If you do, let's give that a try and if needed we can always go back and remove that " test" account later.

Lastly, we'd also like to take this time to ensure that you're currently running the latest iOS version available on your iPhone 7, just to eliminate the possibility of it being a software glitch of sorts. If you need assistance on how to check this, please click on the following:

Update the iOS software on your iPhone, iPad, or iPod touch

If you continue to experience issues after trying all of the above, then please Contact Apple for support and service to find out support options in your area and if able to, speak with one of our Support Advisors to look into this with you further.

Please feel free to let us know if this helps or if you have any further questions.

Cheers!

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Answer 5

chali.666 Author

Level 1

12 points

Nov 8, 2016 7:32 PM in response to brenden dv

Hi Brenden,

I tried with safari I can access that account only issue is I am unable to add it my mail app. However as you said I just created a another test account and tried to add that and it worked I was able to add that account. Therefore I reckon there is no issue with the app but only issue I have is how come it was possible with my when I phone 6 And it was running iOS 10.

Thank

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