Time Machine in Sierra messed up again!

Had all sorts of problems with TM when first installing Sierra (back in September???). Posted a couple of items to the community. (Can't find them - can anyone say how to retrieve your own posts?) Am running 10.12.1 version of Sierra now.


Finally it all settled down. Then today get this popup:


Time Machine completed a verification of your backups on “JDCTimeCapsule”. To improve reliability, Time Machine must create a new backup for you.

This is just plain ridiculous! So now it wants to delete all my backups, and then put another full backup (250GB) on the drive (which if I remember took 12 hours the last time).


I specifically run TM because I want a complete trail of changes made to critical files, I certainly don't want all backups deleted every few months and then restarted from scratch.


Ran TM for years without a hiccup before installing Sierra. There must be something fundamentally wrong here.


TM was one of the key features that caused me to switch to a Mac, and now under Sierra it is failing badly.


In terms of specific questions:

-- is there any way to fix the current backup so TM is happy to continue using it? (Have tried both the Apple Disk Utility and Disk Warrior in the past when the same problem occurred, with no luck.)

-- is there any way to scan the backup drive to see what TM is unhappy with? (Again, to have some hope of fixing it.)


Appreciate any suggestions. Have already gone through most other posts on this topic, and thought that the troubles were behind me, but am now in a mess again.


The last time I physically mounted the drives and renamed the TM disk images so that they at least didn't erase them and there is some possibility of recovering an old file if ever really necessary - but to repeat, this is ridiculous.


Thanks


For the record: mid2012 MacBook Pro, Apple Time Capsule (on wired network). Have 2 3TB USB drives plugged into the Time Capsule (via powered USB hub) - these are the active TM drives (alternating between drives). The internal Time Capsule drive was taken out of the TM rotation when it got full - I really do want to be able to go back and get old files if ever needed.

MacBook Pro (Retina, Mid 2012), macOS Sierra (10.12.1), Apple Time Capsule + 2 3TB USB

Posted on Nov 6, 2016 4:14 PM

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24 replies

Feb 2, 2017 5:29 PM in response to harryaliasjames

Here are instructions on how to reinstall usb fax modem support on Mac OS Sierra. They simply involve copying a few files from a previous El Capitan install. It works on my system, and the working fix is persistent after the 10.12.3 upgrade.


I filed a bug report and was told that Sierra supports multi-function printer faxing, but not "legacy" fax modems.


Personally, I have no interest in adding more peripheral clutter when all I need is a sub-$15 modem and a phone cord, especially when the fix is copying over a few files.


If dropping support for fax modems affects you negatively, please take the time to issue feedback at Apple's website, https://www.apple.com/feedback/macosx.html.

Feb 19, 2017 11:49 AM in response to jcrowley99

Wow so I'm not alone with the TM backup issues since upgrade to Sierra! Especially the fact that it fails exactly every month for me as well. Does about 3-4 weeks worth of backups no issue and then get the verification fail where it needs to start all over again. I know I did not have this issue with El Cap so it was definitely introduced with Sierra. Wonder what triggers in the OS or TM application every month that could be causing this fail for us.

Nov 6, 2016 4:31 PM in response to jcrowley99

funny you should mention something like this. I have an old mac air and when an update on yosemite, I ended up in kernal task call ****. So I had yosemite reinstalled (I had heard horror stories about el capitan updates so I went backwards)

popped in a new backup disc for time machine, with the knowlege that no matter what I could restore it to factory since I had the initial backup after the reinstall. Well after a year or so, the kernal task call mess started up again, so I used the time machine to reinstall from the earliest backup. I moved my tools to another machine and decided I would only use the air to surf the net, since if I downloaded something evil, so what, I could always restore the machine.

Well today, the kernal task interupts were in the 10k to 100k range and the air ran like a dog. I go back to restore to the factory setting and guess what: All my backups from and entire year were gone, INCLUDING the factory backup. The time machine wiped me, and I am left with a deranged kernal task caller dog slow machine, with nothing left to fix it.

So the time machine erased a huge section of my backup disc. How clever of apple.. (#!$#@#$!#@#@!@!)

Nov 6, 2016 5:25 PM in response to jcrowley99

Please refer to macOS Sierra: If you see a message that you must create a new backup.


I'll answer the easy one first:


-- is there any way to scan the backup drive to see what TM is unhappy with?


Yes.


Hold an Option key while selecting the Time Machine icon in your Mac's menu bar, and select Verify Backups.


-- is there any way to fix the current backup so TM is happy to continue using it?


No.


When Time Machine detects corruption, it locks down the last intact backup making it "read only". That ensures it will be preserved, as if in amber. You can be reasonably assured it's intact. TM is very conservative that way.


Anticipating your next question, why did this happen. When a TC internal hard disk fails (not if but when), it's most likely to fail following a lot of read / write activity – exactly the kind of activity that a major macOS upgrade will cause. Although Apple uses "server grade" hard disk drives in TC, they have a finite lifespan just like any other. You can erase the internal hard disk and it might continue to work, or it might not. You said you already has that sort of failure in the past, so that was a clear warning of what was to come. In any event you should no longer consider that TC a reliable backup destination, and either replace it (or its internal hard disk drive, which can be done, with difficulty). You can use Time Machine's Archive function to copy its contents to another TC or external USB HD.


Causes other than a definitely failed hard disk are possible. Those causes are often attributable to poor power quality or network communication failures. You can address the first one by using a quality UPS from a reputable manufacturer. Considering you are using Ethernet, the second is much less likely to be the case in your installation, but if you are using any intervening switches or connections, inspect them.

Nov 6, 2016 5:33 PM in response to John Galt

Thanks for the response. Also found some other suggestions (from you, I believe) to scan TM logs. Checking those.


Running the Verify now. Does this produce a log anywhere with details of any problems found?


Also, if I copy and save the current TM sparsebundle (this is the read-only image, I hope), is there then a way to point TM at it as the source to display the contents within the "Enter Time Machine" display? This would be perfect since it would still preserve the trail of changes (unless too corrupted of course).


Thanks.

Nov 7, 2016 6:20 AM in response to jcrowley99

You can use the following shell script to extract Time Machine log entries created within the past 48 hours:


clear; printf '\e[3J' && log show --predicate 'subsystem == "com.apple.TimeMachine"' --info --last 48h | grep -F 'eMac' | grep -Fv 'etat' | awk -F']' '{print substr($0,1,19), $NF}'


It will record various errors and failures but most of them will be inconsequential even when everything is working normally. I do not believe it will identify anything actionable, but you are welcome to try it and post its results if you like. If you do, please omit or obscure anything you don't want to appear on a public and searchable website.


Also, if I copy and save the current TM sparsebundle (this is the read-only image, I hope), is there then a way to point TM at it as the source to display the contents within the "Enter Time Machine" display?

Yes. You will be using the same Option key function as before, and select "Browse Other Backup Disks..."

Nov 7, 2016 6:30 AM in response to John Galt

Still working on this - trying to recover my complete backup history.


Found this - http://jd-powered.net/notes/fixing-your-time-machine-backup - which did seem to work. Remove the USB drive from Time Capsule and plug it into the Mac directly, ran this procedure, and now can mount the drive, browse through it, etc.


But TM still gives me the "TM must create a new backup for you." popup when I plug it back into the Time Capsule and try to verify. This used to be driven by a zero-length file "com.apple.timemachine.donotpresent" (or similar) in the root of the drive. That file does not seem to be used with the latest (Sierra) version.


Do you know what file/plist/variable is checked to trigger that error message? (Already fixed the .plist file as suggested in the above link - Sierra must have changed something.)


(And BTW I am aware that I'm playing a dangerous game here - but if the alternative is to erase all my backups to date, figure it's worth a try, especially since the disk repair process worked. Am also gradually coming to the conclusion that maybe TM should not be my backup solution.)


Thanks.

Nov 7, 2016 8:50 AM in response to jcrowley99

I have a Mac Mini Server Mid 2011 2Ghz i7, 16GB RAM, connected to a 12TB RAID via Thunderbolt. I also have a 12TB WD MyBook Duo (firmware updated) that has been the drive Time Machine backed up to. After upgrading to Sierra (currently 10.12.1) Time Machine got stuck in the Preparing Backup loop. I tried patience, but after a week I decided to reformat the backup drive and try again. No luck. Ran DiskWarrior and rebuilt the directories. Nothing. Reformatted again. For some reason it worked that time. It took a week to backup the RAID the first time. Then it seemed to be working normally. For two days. This morning it was back to "Preparing Backup". But only for about an hour, then it just stopped trying and said it will make another attempt in half an hour.

For the record, no antivirus software. The only thing running is the server software (ver. 5.2) and the only thing that does is grant access to the users. No services (mail, calendar, etc.) are running.

Nov 7, 2016 9:23 AM in response to jcrowley99

... but if the alternative is to erase all my backups to date, figure it's worth a try, especially since the disk repair process worked.


It is not possible to "repair" hard disk drives in the sense that you imply. A hard disk drive that has experienced corruption sufficient to be detected by Time Machine or Disk Utility should be considered sacrificial unless and until its underlying cause is positively identified and corrected. Those failures are not even reported to the host until the drive's firmware gives up on attempting to correct the read/write failure, presumably after multiple attempts.


Unless and until that cause is positively identified and corrected, it will remain and is 100% certain to result in another failure. You can certainly experiment with a hard disk that has failed, and I encourage you to do so, as long as you understand that device can no longer be considered a reliable backup option.


I provided two such likely reasons for those failures, but they are uncommon compared to simple hard disk drive failure due to age, environmental factors, mechanical damage and similarly mundane reasons.

Thanks for the link but I cannot seriously consider any reference containing as many grammatical errors as that one. Its author also seems to have overlooked Apple's published requirements for Time Machine backup devices. Details matter.

Nov 7, 2016 10:23 AM in response to John Galt

I am not yet ready to agree with your conclusion that this was caused by a physical hard disk failure (although agree that if it was then the backup is toast). The drive was purchased in June 2014, so certainly not old. Purchased from Apple store so I'm assuming good quality. Has always been powered through a surge protector. Sits on the back of my desk so not subject to any untoward shocks or other environmental hazards.


Evidence for a software issue is the plethora of reports in these forums and elsewhere of mysterious failures - especially after installation of Sierra. My Mac had no TM problems before Sierra. Another iMac (mid 2007) on the same network, running OS X 10.9.5, backs up to the same drive and has had no problems. Finally, after running the repair (from the link in previous post) it is possible to actually open and mount the "damaged" sparsebundle. All of the backups (by date) are visible, and it is possible to drill down into the directory structure of a few of them successfully (from both Finder and the Terminal), and actually 'cat' some of the text files.


This sparsebundle will not mount into TM (using the option-Browse other backup disks ...), but my suspicion is that TM has internally flagged this bundle as "damaged" somewhere - that's what I'm trying to track down at the moment.


So I still think there is a software problem (most likely in Sierra or the TM version in Sierra). Whatever damage is caused can be repaired. Now I need to find out where TM is setting it's "damaged" flag so it can be turned off - would appreciate hints from anyone on where that might be hiding.


Thanks

Nov 7, 2016 10:33 AM in response to jcrowley99

To add to my previous post, the backup just completed (4 days in the making), but upon finishing it stated there are "no current backups" and that the next backup will take place in one hour. Even curiouser (to paraphrase Louis Carroll, as I feel I'm slipping down the rabbit hole) I can enter Time Machine and see the current backup, all glorious 5.6TB of it, but if I look at the drive itself through the finder all I see is the "2016-11-02-114002.inProgress" file, again all 5.6TB. Previous attempts that ended this way never recovered to begin the next backup and my only recourse has been reformat and try again. I am stumped.

Nov 7, 2016 10:39 AM in response to cwolsen

Afraid that I cannot offer a solution. Still believe that there is a bug in Sierra and/or TM (or both). Only course of action available would seem to be to revert to the previous version of OS X.


Still wrestling with whether I should do that. Would be a great help if Apple issued some information that they at least agree that there is a problem.

Nov 7, 2016 11:09 AM in response to jcrowley99

My problems started when I installed Siera, Canon printer errors, usb fax modem and Time Machine. Last week I reinstalled El Capitan, which was a fun process, and the problems disappeared. Having then again installed Siera on a clean HDD the problems are back.


Apple fixed the Canon printer error through a Siera update. Hopefully, Apple will identify and correct the Time Machine problem through an imminent software update.


It is claimed that Apple has dropped support for fax users using USB fax modems; I cannot comment on other fax solutions. I cannot be the only user irritated by the 'big brother' attitude of Apple in removing a useful means of communication without consultation. Hopefully, Apple will listen to its customers and reinstate fax support as, but I will not hold my breath!

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Time Machine in Sierra messed up again!

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