iTunes cannot sync movies or TV shows

iTunes cannot sync movies or TV shows to the iPhone because the Videos app is not installed.



What is going on? I do so have the videos app installed. who doesn't? Didn't even know that was an option to not have it installed.


Both Iphone and itunes are at their current versions.


Anyone else have this problem?

iPad, iOS 10.1.1

Posted on Nov 6, 2016 8:02 PM

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Posted on Dec 18, 2017 10:14 PM

Oh mine finally found way

1. Add video file to library by drag or File> add to library

2. File may not appear in library > go to search > type file name

3. You fill find the file

4. Still if you try to sync iphone it will say "iTunes cannot sync movies or TV shows"

5. Now go back to library and right click on the video

6. Click Video info

7. Dialog box pops up, select options change video from "Home video/Tv Show" to Music video

8. Now start sync

9. Now tell, how the heck Apple got this famous 😟 and I am still using this

28 replies

Jul 24, 2017 10:49 PM in response to zinacef

I found the answer in three steps. After creating a slideshow in Photo and saving as a movie, I converted the movie to iPad and iPhone format, then sync to iPad or iPhone. The movie showed in iTunes on my Mac as a file now on my iPad (iPhone) but I could not find it or play it in Photos, iMovie or iTunes. I found it I n the TV app. Under Library, choose Home Movies. The files were there for viewing.

Nov 15, 2016 8:59 PM in response to trunolimit

I've been getting this message for my iPad sometimes as well. It's either resolved itself after around the first thirty seconds of it being connected to my computer, or if not that, then from disconnecting and reconnecting it.


However -- this might be the most important point but I haven't experimented enough to say if it's the exact cause -- this was happening for me while using a third-party USB cord. Funnily enough, the transferring of a video file from computer to iPad was horrendously slow with that cord, too. The problems with that cord just weren't consistent or routine enough for me to make the correlation and immediately bother about it. But since I switched USB cords to one that actually came with my device, I've not had the same or any issues.


So perhaps try switching out the USB cord, even if yours is an authentic Apple one. It might just be "bad" or kinked in some way?

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iTunes cannot sync movies or TV shows

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