Unknown Error 4450/4280 for Philips (NOT SONY)

Question

Level 1

0 points

Unknown Error 4450/4280 for Philips (NOT SONY)

I have been trying to figure out why I am getting these errors, and I have found absolutely no help.
It seems that Apple's support site it set up to purposely make it difficult.
Not only is iTunes getting unknown errors every time I try to burn a CD, but also, when I import CDs I get static.
I'm requesting that someone help me, hopefully someone without a mac.
My diagnostics:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Dell DXP051
iTunes 7.0.2.16
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.1
LowerFilters: Pfc (2.5.0.204), DLACDBHM (1.0.0.1), DRVMCDB (1.0.0.1), PxHelp20 (2.0.0.0), Cdr4_xp (7.1.0.190),
UpperFilters: GEARAspiWDM (2.0.6.1), Cdralw2k (7.1.0.189), pwd_2k (7.1.0.189),
Video Driver: RADEON X300 SE 128MB HyperMemory\RADEON X300 SE 128MB HyperMemory

IDE\DiskST3250824AS ____________________________3.ADH__, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskTEAC ___USB___HS-CFCard4.00, Bus Type USB
USBSTOR\DiskTEAC ___USB___HS-MSCard4.00, Bus Type USB
USBSTOR\DiskTEAC ___USB___HS-SDCard4.00, Bus Type USB
USBSTOR\DiskTEAC ___USB___HS-xD/SM_4.00, Bus Type USB
IDE\CdRomPHILIPS DVD+-RW_DVD8801_________________4D28___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is an administrator.

D: PHILIPS DVD+-RW DVD8801, Rev 4D28
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 12 16 24 32 40 48.
The drive CDRW speeds are: 12.
The drive DVDR speeds are: 12.
The drive DVDRW speeds are: 12.

The last failed audio CD burn had error code 4280(0x000010b8). It happened on drive D: PHILIPS DVD+-RW DVD8801 on CDR media at speed 12X.

Dell XPS 400, Windows XP

Posted on Dec 16, 2006 11:20 AM

Reply

Answer 1

b noir

Level 9

72,324 points

Dec 16, 2006 12:11 PM in response to boredfairy

just doublechecking something before we proceed ... is that Dell the model that Dell identifies on their Drivers and downloads website as the XPS/Dimension 400/9150?

(wanting to make sure i'm looking at the correct update info for the model of PC that you have.)

Reply

Answer 2

boredfairy Author

Level 1

0 points

Dec 16, 2006 1:32 PM in response to b noir

Yep, you've got the right one.

Reply

Answer 3

b noir

Level 9

72,324 points

Dec 16, 2006 3:05 PM in response to boredfairy

okay, then this appears to be our page:

XPS/Dimension 400/9150 / Microsoft Windows XP

there's nothing there by way of new firmware for the Phillips (Dell keeps firmware updates for optical drives down in the "Removable Media Storage Devices" section on these sorts of pages). but it's still worth checking through there, because there's an urgent chipset update and also an update for your Radeon X300 SE listed there. (chipset and video card updates can help with an importing/burning issue.)

if you're uncertain whether or not you're up to date on any of the relevant components there, click the Drivers and Downloads help link to the right of the page, and click on the "I'm Not Sure What Downloads I Need" link.

if you've got third party (non-Dell-supplied) componentry in the PC, the following document might be of some help:

Updating the drivers on your Windows PC

... if no joy with the "making sure you're up-to-date" startegy, let's try checking through the additional suggestions from these documents:

You can't import or play music from an audio CD in iTunes for Windows

iTunes for Windows: Additional troubleshooting for burning issues

Reply

Answer 4

boredfairy Author

Level 1

0 points

Dec 16, 2006 4:16 PM in response to b noir

I tried "choose a device for download"\"removable media storage devices"\"Philips DROM6316 HH SATA 16X DVDROM"
When I tried to open the file, it said that the driver was not allowed to be upgraded.

I'm not sure if I chose the right device. I don't understand this deep into computers.

I had tried the other two apple help pages, and hadn't been able to fix anything. Any other suggestions?

Reply

Answer 5

samdogmom

Level 4

1,705 points

Dec 16, 2006 4:31 PM in response to boredfairy

boredfairy--This Philips DVD burner is a disaster! If you go on the Dell discussion boards you'll find that NO ONE had luck with this particular piece of equipment. (Although, I noticed that recently these boards were scrubbed a bit. So--maybe you'll just have to take my word for this.) Please know that internal DVD burners are not that expensive. I chalked this mistake (YES--I owned this infamous DVD burner and I still have the skelton if someone wants it for posterity!) up to ignorance on DVD burners. I threw in the towel months ago and now I own a great Plextor DVD+/- burner. You may have to bite the bullet and replace this "gem". I am so sorry!

Reply

Answer 6

b noir

Level 9

72,324 points

Dec 16, 2006 5:23 PM in response to samdogmom

just checking, samdogmom. which Philips drive did you have?

(boredfairy says s/he tried to apply a firmware update for a Philips drive ... but it wasn't the firmware for the drive that is actually showing up in his/her diagnostics.)

if you've got the time, would you mind walking boredfairy through checking on other Dell updates? there was clearly some kind of horrible failure of communication. so i don't know if s/he's checked on any of the other updates i mentioned.

(hoping that your hands-on experience with Dells might come up trumps here.)

Reply

Answer 7

boredfairy Author

Level 1

0 points

Dec 16, 2006 5:23 PM in response to b noir

Sorry, b noir. I hope I'm not making this too difficult.

Reply

Answer 8

b noir

Level 9

72,324 points

Dec 16, 2006 5:44 PM in response to boredfairy

naah, it's just one of those things where it would be helpful if someone was seeing the sorts of things you're seeing on your screen when you're checking on updates.

(I can see all the help documentation that Dell is giving. but since belladonna isn't a Dell, there's a limit to how much additional information on the checking/updating process i can give to you. thinking someone with a Dell might be able to help more with that.)

Reply

Answer 9

samdogmom

Level 4

1,705 points

Dec 16, 2006 5:48 PM in response to b noir

It was the Philips DVD8601 HH 16X DVD+RW. Dell installed these in multiple computers and THEY NEVER WORKED properly! I bit the bullet, cried "uncle" and bought a reliable DVD burner and installed it over 18 months ago.

Reply

Answer 10

samdogmom

Level 4

1,705 points

Dec 16, 2006 5:58 PM in response to samdogmom

And if I can add something--Firmware DID not solve burning problems. The drive was simply inadequate! I know I could have fought for a replacement--but who wants another problem? (I was too tired to convince Dell that the Philips drive was a piece of s**t! (sorry, but it was!)

I googled to find the best DVD-dual layer burner out there 12-18 months ago and then I went for it. My Plextor drive may have cost approx. $150 (maybe a little more--sorry I don't keep good records on this because it WOULD DEPRESS ME!) but I have never regreted this purchase--and it has never failed me!

Reply

Answer 11

samdogmom

Level 4

1,705 points

Dec 16, 2006 6:03 PM in response to boredfairy

Hi boredfairy--I have updated several Dells. Let me know where you're stuck and I'll try to help you get moving again!

Reply

Answer 12

boredfairy Author

Level 1

0 points

Dec 16, 2006 7:08 PM in response to samdogmom

So the absolute only hope is to replace it?

Reply

Answer 13

samdogmom

Level 4

1,705 points

Dec 16, 2006 8:38 PM in response to boredfairy

NO! That's not what I'm trying to say--so sorry if you got that impression! Please keep trying to fix your problem.

BUT, if you can't resolve things--know that maybe the burner is the problem and nothing you do is going to change things. Then, resolve yourself to the fact that you might have to replace the burner.

Reply

Answer 14

b noir

Level 9

72,324 points

Dec 17, 2006 7:22 AM in response to samdogmom

🙂 thank you kindly for the assist and the heads-up, samdogmom!

do you mind if occasionally i call on you for a bit of hands-on assistance like this with Dells, or NIS 2007? (for some things, there really is no substitute for having one sitting in front of you.)

yesterday my NIS 2006 "upgrade now" clock began to tick, but i've still got a month before taking the plunge into 2007.

Reply

Answer 15

boredfairy Author

Level 1

0 points

Jan 2, 2007 4:57 PM in response to boredfairy

I don't know if this will help anyone with the same problem that I had. My computer was still under warantee so I replaced my CD Rom drive, and found out that when I have a single drive for both cd and dvd it needs to be cleaned with a certain thing that works for both spindles. That's really technical and doesn't completely make sense to me. But if you ask tech support for your type of computer, you should be able to figure out how to clean it.

In my case, it was not only dusty, but one of the spindles was broken. I hope some of that made sense. ^-^

Reply