What happened to My Support Profile Page?

What happened to My Support Profile Page? I can log in, but then get redirected to the generic support page. WTH?

MacBook (13-inch Late 2009), OS X Yosemite (10.10.3)

Posted on Nov 7, 2016 4:59 PM

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8 replies

Jan 19, 2017 11:20 AM in response to ethankole

A bit late to the party... I think we used to be able to sign in to supportprofile.apple.com and find out our device serial numbers (the entire serial numbers). iCloud shows partial serial number.


I know how to get serial numbers directly from the device (Settings - General - About, SIM tray or printed on the back of the device) and iTunes. Does anyone know how to get our entire device serial numbers from Apple.com website?

Jan 19, 2017 3:01 PM in response to ShagCA

Not that I've found; you can input your entire serial to check, but that's the only thing I've found. And, in order for some features of the new support page to display, you must be signed into your Apple ID/icloud with your device (tracking a personalized list of supported devices does use iCloud (effectively the same mechanism as Find My iPhone) and the feature is effectively removed without it). iCloud sign in is not required for basic usage. This is the "replacement":


https://getsupport.apple.com

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What happened to My Support Profile Page?

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