I've bought an ecobee thermostat and was working perfect until this past weekend. All of a sudden apple Home app won't recognize it. I had to re pair it and worked for a couple of days. Now again, it doesn't work.
The ecobee works fine with its app but there is no integration with apple HomeKit.
What am I missing?
Thanks.
Sorry for the delay.
This is what I have from ecobee support.
It helped me but I would like to be connected to the 5GHz network instead of the 2.4.
Hope this helps the rest with the same problem.
ecobee Support (ecobee Support)
Nov 9, 11:50 AM EST
I'm sort of having the reverse problem; Home app works, ecobee's doesn't. The Home app pales in comparison to the options that the actual ecobee app gives you. I've found a thread elsewhere that suggested opening ports on the wireless router to help with the problem … and I thought it had for a while. But I think the common thread of where I start to have troubles is using my Apple Watch (maybe just the Home app in general?) instead of the ecobee app on my phone to make quick changes like just turning off the thermostat for a bit. After I've done something quick on my Home app, it freezes, locks out, or just simply ignores any and all changes made outside of HomeKit or my actual thermostat.
Last time I had this problem I took an entire afternoon to troubleshoot and the only thing I could do is do a system reset on the thermostat and go back to re-setting it up. Who can justify doing this every single time theres a problem!? I noticed that when looking at the details of the internet connection, it says 0% even though the router is literally 5 feet away. I put it up on my guest network, and it worked perfectly. Problem is, I have every other HomeKit connected device on my main network. Ridiculous.
Having same problem, I can pull it off the wall and after re-boot it'll show for awhile...or if I leave the network and I'm on Verizon it'll go No Response, but I can control both of my EcoBee's from the manufactures app. I have some switches doing the same thing. Have an August Lock and Eve thermostat's that are rock solid. Honestly I think Homekit is still buggy.
I was having a similar problem and started a different thread. If the problem is when you're off/outside your network, it could be your router...try restarting your wireless/router and see if that fixes it. It did for me, then stopped again for awhile, restarted again and it's been pretty solid for over a week now
What was the solution here? "Visit ecobee.com" was the marked solution, though I have the same problem.
Having this issue since getting mine around April. It seems like everyone is reporting same issues.
This is infuriating. I know we are not alone in this, as I think like some of you, have found other threads or forums stating as much. Like all of you, I’ve tried just about everything under the sun to keep mine connected but it always ends up stopping somehow.
One thing i have tried and might explore further:
I can get it to connect and show a good connection with my guest WiFi. This, of course does nothing for my HomeKit. I’ve thought about witching names and passwords of my WiFi networks to see if this will solve my problem.
Im at my wits end with this problem…
Rhaezor - Has this continued to work so far? I'm happy to give my Ecobee and AppleTV a reserved IP if it seems like that might solve the problem.
For now I'm using an Airport Extreme, with a dual band (2.4ghz and 5ghz) network with the same SSID. In general I haven't had many issues with the Ecobee and wifi, but a bit over a month ago it wouldn't connect to wifi at all until I restarted my router. Right now it's connected to wifi just fine (I can access it from my phone) but is showing up as unresponsive in homekit (my homekit enabled lights are showing up just fine though). In general I prefer to leave things on DHCP where I can but if I need to assign an IP to the Ecobee and the AppleTV that's fine. (I'll just need to remember to do it again when I set up my new networking equipment soon).
This only works for a few days for me then I have to reset it again. Very annoying.
Contact Ecobee as suggested above
Same issue here.
Same here
Emarkk,
Can you provide a little more detail as to how you can limit the signal to come from only one source?
So after a few weeks of pure homekit bliss, the issue has returned! I have resorted to rebooting the AP my ecobees are connected to everytime it happens. I have a case open with Ecobee now.
Ecobee "no response" on HomeKit.
