I owned garageband, but now I have to pay for it?

Question

Level 1

12 points

I owned garageband, but now I have to pay for it?

When I bought my computer (an Macbook air mid 2012), garageband was included in the price. But when I recently reinstalled my computer with the OS X 10.9.5, I found out that garageband wasn't included in that operating system, and now apple asks me to buy garageband to receive it again.

Now, from my point of view I have already paid for garageband when I bought my computer. Is it correct then to demand further money from the costumer for a software he has already paid for, just due to a clean install?

Best regards

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Nov 9, 2016 5:47 AM

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Answer 1

Dah•veed

Level 9

66,487 points

Nov 9, 2016 5:50 AM in response to tasteit

If you correctly accepted GB into your account when you first set up the new Mac, GB should be available to download from the Purchased pane of the Mac App Store.

Late 2012 Mac mini, macOS 10.12.1;  Watch, 38 mm silver AL, Watch OS 3.1; iPad Air 2 & iPhone 6+, iOS 10.1;  Airport Express

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Answer 2

tasteit Author

Level 1

12 points

Nov 9, 2016 5:55 AM in response to Dah•veed

Hm okay... Well, since Garageband doesn't show up under purchased items in App store, does that mean that I did something wrong during the setup? All I know is that Garageband was included when I bought the computer, and now I'm not able to download it from App store without paying for it (again) after my reinstallation of the computer.

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Answer 3

Niel

Community+ 2025

Level 10

741,167 points

Nov 9, 2016 6:44 AM in response to tasteit

You need to be logged in with the Apple ID you associated it with for it to show up; you may also need to show hidden purchases.

If it got deleted without being associated with one, click here and contact Apple.

(145928)

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