airplay on Mac

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Level 1

8 points

airplay on Mac

I have a Macbook Air that connects via airplay to an AppleTV 4. It was working fine but not anymore. Other Macs and phones can connect to Apple TV without issue. I restarted and patching up to date. I created another user on the machine and it connects to Apple TV just fine. There seems to be something messed up in my user profile. Any suggestions? When I try to connect via Airplay. It sometimes asks me for a passcode sometimes it doesn't. Either way it returns Could not connect to "Apple TV". Any help would be appreciated.

MacBook Air, macOS Sierra (10.12.1)

Posted on Nov 10, 2016 11:03 AM

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Answer 1

Nov 10, 2016 11:06 AM in response to stanzi2455

Help for troubleshooting AirPlay > Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

stanzi2455 Author

Level 1

8 points

Nov 10, 2016 11:10 AM in response to Carolyn Samit

Thanks but these don't help the issue. I can airplay from another profile on same machine. I can airplay from phone or another Mac to same AppleTV. It is something in the user profile.

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Answer 3

John Galt

Level 10

145,934 points

Nov 10, 2016 11:47 AM in response to stanzi2455

Please read Use AirPlay to display video from your Mac on an HDTV - Apple Support.

I can airplay from another profile on same machine.

Do both User Accounts have Administrator privileges?

If so that suggests an authentication problem associated with that User Account. Try this: Launch Keychain Access – it's in your Mac's Utilities folder.

In the filter field at its upper right, type the word AirPlay. Keychain items with names AirPlay Client Peer and AirPlay Client Identity should appear. Are they present?

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Answer 4

stanzi2455 Author

Level 1

8 points

Nov 10, 2016 11:56 AM in response to John Galt

Yes both accounts have Admin privileges.

I have three entries in the keychain. I have tried deleting them and turning on AirPlay again with no luck.

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Answer 5

John Galt

Level 10

145,934 points

Nov 10, 2016 12:15 PM in response to stanzi2455

Other than to perhaps delete that user's Keychain completely, resulting in the need to provide its passwords for each service again when prompted, I'm afraid I don't have a solution for you. Contact Apple by following the steps starting with the Contact Support link above.

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