gmail setup in Mail

Exactly the same problem here. Outgoing server choice is not kept and gets back to "none" after few seconds.

Irritating

I have exactly the same problem. Could Apple Support provide a generic recommendation, please ?

This is very annoying to me as Gmail is my primary mail account.

Open mail > mail preferences > select server settings > click on drop down arrows .

Click on plus sign & double click on description name & server name a small rectangular bar appears fill up the field as smtp.gmail.com as shown in the screen shot and type your web mail & password in the fields .

Click on advanced .

Finally click on ok .

this is set to google

Yeah , it happened with me also , it reverted back to none so , tried for two times after that it worked , it also depends upon port settings if they are incorrect SMTP will not be established .

Thank you.

I had tried something like that, but it always reverted automatically to "None" (in the "Outgoing Mail Account"). I ended up:

* changing password on Google Gmail

* sending a message to force password request

* right clicking on "Google" under inbox, and selecting "Take Google Online"

* quitting and restarting

and it now all seems to work fine.

If other people have the same issue about reverting to "None" I suggest trying the Right-Click on "Google" under inbox (unless there is a better official solution).

Anyway thanks for the responses.

None of the proposed solutions worked unfortunately...

The problem is back. It says "Google offline" again.

I tried all the steps you describe above and it fails miserably.

Can Apple please provide a fix ?

What is the point of releasing a new version that adds fancy features when the most essential and basic stuff is broken ?

Take google online .in case if it is showing offline change to online .

Sorry - none of this has helped in my case. Running Sierra 10.12.1.

GMail's outgoing server has simply vanished.

Preferences for GMail show "None" under outgoing server. Connection Doctor doesn't help, as it shows that there is no SMTP server for GMail.

GMail shows that it is online. "Edit Gmail" -> Server Settings, Outgoing Mail Account is "None". Dropdown shows Gmail. Select Gmail. Wait 3 seconds, and window reverts to None.

Choose "Edit SMTP Server List". Gmail is not listed. Create new outgoing server with correct Gmail SMTP settings. Select it. Wait 3 seconds, and window reverts to None. Choose "Edit SMTP Server List" again. Gmail SMTP server has vanished again.

I can't right-click and take Gmail online, as it is already online. I can take it offline, then online again. That makes no difference. Neither does closing MacMail and reopening.

Tried creating a new Gmail account. It won't create, as the old one exists. Tried it as "Other Mail Account" - can't connect - probably because you can't specify the settings.

It really is ridiculous that an "upgrade" to an app that worked properly is such a disaster now.

C'mon, Apple. Let's get this fixed!

To check port settings an article is there : https://www.apple.com/support/mail-settings-lookup/

Please type your web mail id and its password in the empty field it will give the port numbers , in case if they are incorrect it will show immediately .

And two or three days back I even removed all the SMTP settings and established the server settings with the same method as posted in previous screen shot , it showed no SMTP but it was configured after few minutes .

Also make sure set DNS servers as 8.8.8.8 and 8.8.4.4 , remove any proxies , set location as automatic , wifi security setting as WPA2 personal AES .

Also if you open mail go to connection doctor and it is showing red dot in front of SMTP either it is an issue with port settings or keychains .

Please go to system preferences > internet accounts enter your web mail id & password or if you are using I cloud can you login & also try to login in App Store , I tunes , in www.icloud.com , www.appleid.com if you are unable to login it means keychain is corrupted .

Before following the steps make sure you have four digit I cloud verification code with you in records plus all web mail ids , may be I cloud id , Apple ID and their respective password , even wireless network id & password and registered mobile device .

Click on go to go folder & type ~/Library find keychain folder delete all the contents & empty to the trash , restart & empty the trash , so all passwords are deleted .

NOTE : Be careful do not delete the keychain folder only the contents .

Now again enter system preferences > internet accounts type your web mail & its password , follow upcoming steps and you will enter the web mail .

Open airport utility via spotlight enter your base station password once again .

And for you kind info I am a normal participant here in respectable Apple support community 😎

Thanks for your response, tygb.

The mail setting lookup page is awesome!

Prior to receiving your response, my Macbook Pro had locked up and restarted involuntarily. When it came back up, the mail settings were correct and gmail was working again. I had noticed that Yahoo mail was also suffering the same issue (missing SMTP server).

I still contend that this is a bug, but I am very grateful for the help, and that is is now working correctly.