Swollen battery Apple Watch

Wow, that's a good news. I was unlucky since this issue happened to mine before this announcement and I was slightly out of warranty. I made an appointment in March and was told at the Genius Bar that I can pay $200 for the replacement. I fixed it myself and it wasn't that difficult - but was pretty surprised that Apple won't cover this swollen battery issue. Probably Apple had to collect enough evidence that this is not an isolated user fault issue. This is a good move Apple!

I have this problem too, the battery push the screen up... its happens few days ago...

Hi

Apple advises that you should not continue using a damaged Apple Watch, which is also not user-serviceable.

If the issue is not covered under warranty or other Apple policy, then your Apple Watch may be eligible for replacement via chargeable, out-of-warranty service - or via AppleCare+, if previously purchased.

Prices vary by model and region. Apple's out-of-warranty repair prices in the US, for example, are detailed here:

Apple Watch Service Pricing - Apple Support

Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:

Apple Watch Service Answer Center - Apple Support

i called Apple Hong Kong today and got an appointment for tomorrow to replace this unit - try again - the phone staff had the memo about the extension

I just went through Apple Support chat and was told this is not covered. There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. Next step is to go directly to the store.

I had the same problem. I looked it up and found this:

https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/

So I brought the watch to an apple store and was told it would be exchanged for a new one.

I got the new one back a week later, and within an hour of wearing it the front popped off again. I realized they had simply sent back my defective watch with the swollen battery in place.

I read the fine print on the note they sent back with the watch, and it says the watch 'isn't working correctly because it has accidental damage'. Which is ridiculous; I've never gotten it wet, it's just over a year old, it has no dents or scratches, and the battery is visibly swollen.

I'm taking it back today, and hopefully this time they will honor the warranty extension.

Yes mine just did the same thing from a swollen battery after 1 1/2 years. It was under AppleCare so I took it in today to be replaced. My brothers did the same thing the same week as mine! Must be common now.

Bradley Pearl wrote:

Thanks. My screen just popped off and I see the battery is swollen like the rivers in Houston as I write this on August 28th, 2017.

Then follow the same instructions in my previous reply.

This happened to my watch last week, I visited a store and was never told about the swollen battery issue, but was of course reminded that my watch is out of warranty.

I am going back to the store today with this info in hand. Definitely a mfg problem!

Common problem, take it in and they send it back for repair, no charge

Same here

Same problem here. I was at the apple store today and they sent it back and i will get a new one completly for free, even mine is 2 years old 😀

I don't live near an Apple Store but I finally did get a hold of a senior supervisor who was really helpful. I got to send mine in and it was totally replaced. At the end really, really happy.

myeloou wrote:

I have same problem too

The follow the same instructions in my previous reply:

Re: Swollen battery Apple Watch

Hi! I would recommend scheduling an appointment at an Apple store, contacting Apple Support via. Apple.com or contacting Apple Support via. Twitter. Best of luck~Cecil🙂