Announcement: Announcing the newest addition to Apple Support Communities, Apple Arcade!

If you have a question or knowledge to share with the community, we want to hear from you.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Swollen battery Apple Watch

MY Apple Watch battery swelled and is now pushing out my screen. Does anyone else have this problem and know of a solution?

Watch Sport 38MM (1st gen), iOS 10.1.1

Posted on

Reply

There’s more to the conversation

Read all replies

May 2, 2017 7:18 AM in response to Everythingbagel In response to Everythingbagel

I just went through Apple Support chat and was told this is not covered. There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. Next step is to go directly to the store.

May 2, 2017 7:18 AM

Reply Helpful

May 2, 2017 8:49 AM in response to kimberlyfromcanton In response to kimberlyfromcanton

Wow, that's a good news. I was unlucky since this issue happened to mine before this announcement and I was slightly out of warranty. I made an appointment in March and was told at the Genius Bar that I can pay $200 for the replacement. I fixed it myself and it wasn't that difficult - but was pretty surprised that Apple won't cover this swollen battery issue. Probably Apple had to collect enough evidence that this is not an isolated user fault issue. This is a good move Apple!

May 2, 2017 8:49 AM

Reply Helpful
Question marked as Helpful

May 26, 2017 11:17 AM in response to ukemefromyorkton In response to ukemefromyorkton

I don't live near an Apple Store but I finally did get a hold of a senior supervisor who was really helpful. I got to send mine in and it was totally replaced. At the end really, really happy.

May 26, 2017 11:17 AM

Reply Helpful (6)

Jul 13, 2017 11:09 AM in response to Everythingbagel In response to Everythingbagel

I had the same problem. I looked it up and found this:

https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/


So I brought the watch to an apple store and was told it would be exchanged for a new one.


I got the new one back a week later, and within an hour of wearing it the front popped off again. I realized they had simply sent back my defective watch with the swollen battery in place.


I read the fine print on the note they sent back with the watch, and it says the watch 'isn't working correctly because it has accidental damage'. Which is ridiculous; I've never gotten it wet, it's just over a year old, it has no dents or scratches, and the battery is visibly swollen.


I'm taking it back today, and hopefully this time they will honor the warranty extension.

Jul 13, 2017 11:09 AM

Reply Helpful (1)
User profile for user: Everythingbagel

Question: Swollen battery Apple Watch