iphone 7 home button crack

honestly I do not care about your taste for good taste. Nobody asked you to read and respond to an apple client's feelings for over 15 years. The button did not break accidentally, it was factory defect due to overheating. I bet Apple pays your bills every time you comment so unpleasantly! Look for a life and good luck for you!

zoryvid wrote:

The button did not break accidentally, it was factory defect due to overheating.

And your proof for that assertion?

I bet Apple pays your bills every time you comment so unpleasantly! Look for a life and good luck for you!

No, they usually get a little annoyed with me. I have a very nice life but thank you for your kind words.

To complete my prior post .

Anyone with a cracked home button.

If you go into Settings/General/Accesibility

Turn on Assitive Touch . This will give you a home button on your screen allowing you to use your phone as normal .

This happened to me at work , i was on it then 45 seconds later it restarted and i noticed a small crack in the home button even though i never dropped it and then the phone kept restarting. Ive sent away for repair so i at least I'm not the only one who's had this happen to them.

I have the same problem. Iphone 7 plus bought in March 2017. Button cracked on its own, did not drop, no abuse. Singapore Apple center refuses to provide warranty cover. Trying to contact Applw USA for help.

I had the same problem with my iPhone I took it out of the charger and it heard the home button crack, never dropped the phone. Disputed it with the company and they refused to fix it. Even spoke to two different managers from the company and they both claimed that they have never had this problem before. I was also told that if this started happening to people left and right that they would have to fix other phones as well. I have had apple products for over 5 years now and this is the first time this had ever happened to me. I am so disgusted with the company and the people there that I am definitely considering switching Samsung. Hopefully they fix yours. Good luck!

I have the same problem, 3 days ago I was charging my iphone 7 and the phone was restart and I could not use the home button, it was hot and cracked, I use the assistive touch but some days the button is still hot and not working. 😕

I am on my 2nd iPhone 7 that has had this to happen!! Apple replaced my first one just a week ago and it has already happened again. I'm glad to see that I am not the only one this has happened to. I could not figure out what I was doing to cause this!

Same as you. Apple service center and Apple support talked with me like I'm a liar. They do not believe that the Button cracked itself. Just keep asking me "Why do you think the button would crack itself?".

I don't know!!! I just know that I use it in the same way as I use other brands, like Xiaomi, ASUS, and SONY.

This is my first apple product and will be the last one.

You are not alone with this issue. 3 weeks ago, I realized my iPhone 7, hasa crack on its home button and its no longer functioning. I was puzzled and confused how did that occur. I’m 100% and to the best of my knowledge that it happened without any physical impact. I contacted apple and set an appointment for evaluating this issue. I drove 40 miles away since I only have the phone for less than 90 days the phone some how still under a warranty. Upon arrival to the Apple Store and dealing with traffic, an Apple staff in his twenties took the phone and said” this happened as a result of physical damaged. I kindly asked him, how did he concluded that? He said it looks like that’s what happened. I asked him to please feel the home button and he will see that the crack of the button is internally and not exteriorly and outside is smooth. I said let’s assume I dropped the phone, why the home button was only effected and nothing else? (25% of the home button circle effected) what happen to the rest of the screen? He said “I see your point, I will take to my boss”, so he did. He came back and said my boss believes this happened as result of physical damaged and it will cost $157.94 to fix it. I was very disappointed how Apple irrationally concluded the phone was physically damaged and charged me. I informed apple Rep, I will pay you the amount you are asking to fix the home button malfunction but I promise you, this phone will be my last Apple Product I will ever own. Also as a father of 8 children I will ensure no one of them growing having your products. If I have to write a will for my children and their grand children to avoid your product I will do that. Apple did me the same way Dish network did. I’m committed to make every person I know fully aware of my situation and sate to them the importance of how customers are treated at Apple. Its is very sad to see such a great company like Apple heading the wrong direction and going down the slope, in my opinion. Thank you

Same thing happened to me today 😔

My phone was comfortably resting on my side table and when I picked it up, it suddenly shut off and when it restarted, the message on the screen was “ the home button may need service”.

I inspected the phone and observed small cracks on home button. This is so frustrating.

i also have the same issue. the crack appeared after a unexpected restart of the phone. no history of it being dropped nor other visible cracks. and even if still under warranty (8 month old iphone 7 plus) the service center will repair/replace it for $500 USD. i think that's just too much for a flimsy home button. very much disappointed too. tried to call apple and they said that this is not a known issue and have never heard of this problem before.

Miss 12 wrote:

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well, my question is what if apple came back to me and said "sorry, your phone is not covered, you have to pay the repairs unfortunately etc" and then why I have to pay for something that was not my fault but just some bad luck to get a phone like this?

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Until you have Apple examine it you won't know whether they will cover it under warranty or whether they think it is due to accidental damage. You can have your carrier handle that or you can do it yourself -- see: iPhone Repair - Official Apple Support

Hello, I had the same issue. I used my Iphone 7 for 2 days when all of a sudden, while I was still on a call, the phone started re-booting itself repeatedly and the screen went, grey, black, on... of, grey, black, on off... etc. When I had a closer look, I realised that there was a small crack on the home button, however I did not drop my phone in any way. I hardly ever used my phone within the 2 days. I took the phone back to MTN immediately, however MTN is refusing to replace/fix the phone and telling me that it will cost R7500 to fix the phone. This is so frustrating, having this kind of problems with an Iphone that is worth R15999. I have a MAC, Iphone, Ipod and an Ipad and I have never had this kind of problems with any of my devices. So disappointing.