iphone 7 home button crack

I had the same issue after using my phone for just 15 days. After I attended a call and tried to make another call, the phone screen was going on and off white and black. I found a crack on the home button and I have no clue how it happened. Took the phone to the shop from where I purchased and they said it cannot be repaired and I have to pay approx $500 for replacement. I contacted apple support and took an appointment with Apple Genius. They inspected and said it was not repairable and gave me replacement free of cost. Thanks for the great support Apple!

I had that issue too. When I went to the Apple Store, they told me that I had to pay $129 and it's not covered under the warranty even though the rest of my phone was in great condition. I saw this forum and how others had gotten it replaced free of charge. So I called apple care and mentioned all this and ended up talking to a senior advisor. After sending some photos of my phone, he agreed to fix my phone free of charge!

I have the exact same issue and everything happens exatly as described except I have had my iPhone for many months and there is no crack. My iPhone did get wet but I do not believe this is an issue.

helpful_user392 wrote:

I have the exact same issue and everything happens exatly as described except I have had my iPhone for many months and there is no crack. My iPhone did get wet but I do not believe this is an issue.

How can you have the exact same issue (cracked home button) if you don't have a cracked home button? Yes, it is almost certain that getting your phone wet is causing problems.

ron2017 wrote:

agreed! too much expensive! why only 1 year warranty? i hope apple will give something on loyal cust

You had the opportunity to extend it to 2 years when you bought the phone. You chose not to. How is that Apple's responsibility?

ron2017 wrote:

yes you can extend it by expending more money., unlike samsung 2 years warranty with no additional cost

In the U.S., Samsung phones come with a one year warranty.

http://www.samsung.com/us/Legal/Phone-HSGuide/#Standard%20Limited%20Warranty

Same issue happened to my iphone 7. Over 15 years with Apple products and And when I first complain directly to Apple, the engineering department says they can not process the warranty because it appeared to be physical damage. Disappointed about the Apple service when so many customers have experienced the same problem! Not suporting Apple products anymore!

zoryvid wrote:

Same issue happened to my iphone 7. Over 15 years with Apple products and And when I first complain directly to Apple, the engineering department says they can not process the warranty because it appeared to be physical damage. Disappointed about the Apple service when so many customers have experienced the same problem! Not suporting Apple products anymore!

I don't understand why that should come as a surprise to you. Warranties don't cover damage. You broke your phone; you need to pay to replace it. And, really, you don't "support Apple products". They're not running for office. You buy them or you don't. Your choice. Choose the tool that best meets your needs. It's of no concern to anyone here what you decide to do.

I admit I would have happier if you didn't color your text blue. It's difficult to read and an offense to good taste.

Best of luck.

honestly I do not care about your taste for good taste. Nobody asked you to read and respond to an apple client's feelings for over 15 years. The button did not break accidentally, it was factory defect due to overheating. I bet Apple pays your bills every time you comment so unpleasantly! Look for a life and good luck for you!

zoryvid wrote:

The button did not break accidentally, it was factory defect due to overheating.

And your proof for that assertion?

I bet Apple pays your bills every time you comment so unpleasantly! Look for a life and good luck for you!

No, they usually get a little annoyed with me. I have a very nice life but thank you for your kind words.

To complete my prior post .

Anyone with a cracked home button.

If you go into Settings/General/Accesibility

Turn on Assitive Touch . This will give you a home button on your screen allowing you to use your phone as normal .

This happened to me at work , i was on it then 45 seconds later it restarted and i noticed a small crack in the home button even though i never dropped it and then the phone kept restarting. Ive sent away for repair so i at least I'm not the only one who's had this happen to them.

I have the same problem. Iphone 7 plus bought in March 2017. Button cracked on its own, did not drop, no abuse. Singapore Apple center refuses to provide warranty cover. Trying to contact Applw USA for help.

I had the same problem with my iPhone I took it out of the charger and it heard the home button crack, never dropped the phone. Disputed it with the company and they refused to fix it. Even spoke to two different managers from the company and they both claimed that they have never had this problem before. I was also told that if this started happening to people left and right that they would have to fix other phones as well. I have had apple products for over 5 years now and this is the first time this had ever happened to me. I am so disgusted with the company and the people there that I am definitely considering switching Samsung. Hopefully they fix yours. Good luck!

Miss 12 wrote:

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well, my question is what if apple came back to me and said "sorry, your phone is not covered, you have to pay the repairs unfortunately etc" and then why I have to pay for something that was not my fault but just some bad luck to get a phone like this?

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Until you have Apple examine it you won't know whether they will cover it under warranty or whether they think it is due to accidental damage. You can have your carrier handle that or you can do it yourself -- see: iPhone Repair - Official Apple Support