Mail stuck on sending

Question

Level 1

22 points

Mail stuck on sending

I sent 2 emails with attachments 5 hours ago which took a while for them to send (don't normally have a problem). They have since been sent but my email is stuck on 'sending 12 of 12 messages' .... but I'm not sending anything and there's nothing in the Outbox. I've closed the programme and reopened it and its still there, and I've now deleted that account and its still there. It now says 'sending 14 of 14 messages' ?????

I can't send anything else either.

MacBook Pro (17-inch Early 2011), OS X El Capitan (10.11.5)

Posted on Nov 11, 2016 3:16 PM

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Answer 1

jeremy_v

Community Specialist

Nov 15, 2016 2:50 PM in response to tipsycat

Hi tipsycat,

Welcome to Apple Support Communities. I understand that you're seeing your Mail app displaying that it is sending messages after all messages have been sent and you have removed the account. I know it's important to be able to rely on your Mail app to work as expected, and I'm happy to help.

You mentioned you have closed Mail and re-opened it, but are still seeing the same behavior. I'd like you to force the Mail app to quit: Force an app to close on your Mac , then hold down on the shift key when you re-open Mail. This will prevent the Mail app from re-opening any documents or windows.

If you find you're still experiencing the issue, the next step will be to boot your Mac in safe mode. This will perform a directory check of your startup disk, and remove some cache data. After your Mac has booted into safe mode, open Mail to test for the issue, then restart your Mac normally and test for the behavior again.

Start up in safe mode

To start up in safe mode:

Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.

Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

Try safe mode if your Mac doesn‘t finish starting up
Warmest Regards.

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Answer 2

tipsycat Author

Level 1

22 points

Nov 15, 2016 2:52 PM in response to jeremy_v

Hi Jeremy

Many thanks for all your help - forcing the mail app sorted the problem eventually. Its behaving itself now 🙂

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