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syazwanmnoor Author

Level 1

81 points

iPhone 7 Plus Matte Black Paint Chipped

I have been using iPhone 7 Plus Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to UP Volume button. At first I thought it just the dust. I try to wipe it using microfibre cloth as usual. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.

I have chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5. The iPhone 7 body paint will chipped at anytime regardless you are using it very careful. Just to share with you guys 😉

iPhone 7 Plus, iOS 10.1.1, null

Posted on Nov 13, 2016 4:14 AM

248 replies

Sep 19, 2017 9:38 AM in response to syazwanmnoor

Even I'm facing the similar issue. Paint is chipping out.

Apple, I didn't expect this kind of quality from you. 😐

anu05122

Level 1

12 points

Jul 16, 2017 12:50 PM in response to aitorluc93

I just the phone two month ago and now see iPhone 7 Red cosmetic Issue

Aug 28, 2017 7:11 PM in response to syazwanmnoor

Everybody give complain about this issue to

https://www.apple.com/feedback/iphone.html

Sep 2, 2017 9:42 PM in response to syazwanmnoor

https://www.apple.com/feedback/iphone.html

Give a feedback everyone. We all need solution. It *****.

Aeon Neo

Level 1

33 points

Nov 15, 2016 3:54 AM in response to syazwanmnoor

I am using the matt black model and I realised a bit of the paint chipped off at my volume button too. I am a very meticulous user and it never happened with my old iphone 6 model.

syazwanmnoor Author

Level 1

81 points

Nov 15, 2016 4:15 AM in response to Aeon Neo

Did you go for warranty claim? I ask my local Apple Service Provider they said need to leave my phone for 7-10 days for inspection. Then they will ask Apple US to get the approval for warranty claim. But I have to go outstation so could not leave my phone for inspection.

Aeon Neo

Level 1

33 points

Nov 15, 2016 4:29 AM in response to syazwanmnoor

They said cosmetic damage isn't covered under warranty so I couldn't make a case. We just have to see if similar cases will spring out with other users.

syazwanmnoor Author

Level 1

81 points

Nov 15, 2016 4:50 AM in response to Aeon Neo

I know couple of forumers had the same issue. But none of them try to claim the warranty.

Nov 15, 2016 12:21 PM in response to syazwanmnoor

I had this issue too and remedied it with black acrylic paint that costs $5 at Michael's.It's not perfect, but made the chipped paint spots on my 7+ matte black less of an eye sore such as it's not the first thing notice when glancing at the area of the phone unless you really try to notice (and nobody but me notices). If you mess up with the paint you can scratch it off easily with no residue or evidence left on the phone. I also got a very fine paint brush at Michael's, one small enough to precisely paint the area that's chipped in the photos.

Good luck.

-Mapple Mo

vientoz

Level 1

23 points

Nov 17, 2016 6:56 AM in response to syazwanmnoor

i notice 6 and 6S near volume button the edge down the button is shiny surface, that could be the paint unable to stick properly and comes off more easily than any other surface

if you notice, the paint comes off could be actually the edge inside that surrounding the button

Apple should have aware on this and not repeating same mistake in iPhone 5 again and again

syazwanmnoor Author

Level 1

81 points

Nov 17, 2016 7:36 AM in response to vientoz

Yes. Its at the edge where the shiny part is. I notice there is 2 more small chip area. Need to touch up later with black paint.

Nov 18, 2016 7:08 AM in response to syazwanmnoor

I also have iPhone 7 Plus black, I have the problem with a few chips at the bottom on the phone near the speakers. Any ideas to fix/ prevent

LeB16

Level 1

8 points

Nov 21, 2016 6:33 PM in response to syazwanmnoor

can you share with me those forums? I want to see what happened to their devices to compare with mine.

GangCS

Level 1

4 points

Nov 26, 2016 1:23 PM in response to syazwanmnoor

I am in the UK and got my phone (Matt black 7 plus) on 1st Nov. I found first paint chip on the top left of the phone on 25th Nov... just had it less than a month.

GangCS

Level 1

4 points

Nov 26, 2016 1:26 PM in response to GangCS

More pictures...

iPhone 7 Plus Matte Black Paint Chipped