iPhone 7 Plus Matte Black Paint Chipped

I've had to go through three warranty replacements trying to get an acceptable phone that didn't have paint chips or blemishes with the matte black paint. Apple Customer Relations has gone above and beyond in trying to remedy this situation but still I'm getting iPhones that are in worse cosmetic condition than the original one I had for five months that was overheating and had to be returned. The first two phone replacements I got were paint chipped and this third one I may have to just settle on, because it's in better shape than the two previous ones.

Apple customer support is next to best but the quality of the iPhone has seriously diminished and I don't feel inclined to upgrade to a future iPhone because of this nuisance. I seriously should have avoided the matte black model and gone for an unpainted silver version. I'm not happy today. 😟

Nate

I have also faced the same issue with my new iPhone 7 matte black.The black colour is removed near to the charger port and speaker.I never expect this thing from Apple as I am using the apple case for my phone .When I went to service center for this,they are telling this is an cosmetic Issue and it never comes with warranty.

Hey!
I have encountered the same issue. There are silver patches on the both speakers and they came out of no where and i was very dejected to see that. Went to Apple support and they said its the user's own mistake no warranty for

So there is this post please go and have a look and if you feel like you are from the affected ones, share it and spread so that it reaches it to the higher management! Link is down below.

An open and honest letter to Apple - It is time to set your course right - NerdCracker

The same thing has happened to my 128gb Iphons7+

It has happened on the back,the sides and the button

I keep my phone in a tech21 silicone case that I purchased from the Apple Store the same time that I got my iPhone and only take it off when I need to dust it

This is not acceptable considering the phone i have is only a few months old and it cost £819, does anyone know if there is a service anywhere that will repaint phones or replace the casing

Yes, seem there is a problem. Within three months my iPhone 7 plus started chipping off the black matte. Very low quality. Cant expect this from Apple. Was planning to buy iPhone 8 as well but will take precaution now.

This problem is making an iPhone lower than xiaomi and oppo, even they have stable paint finishes.

Apple, please let me know if there is any resolution of this.

I have the same problem with my 256 matte black iPhone 7 Plus. Mine has been in the case from day one. Not a scratch in the whole Phone. Never been dropped. I just took the case off to do some routine cleaning and notices little dots everywhere where the paint is coming off. Not a happy camper right now.

I finally convinced them to replace mine just two days ago. The matte finish looked as though it was rubbing off in some places. I just think I finally talked to the right person. While apple does not recognize cosmetic issues as replacement worth due to the phone still functioning perfectly, I played to the point that I own multiple devices and plan on preordering the X. They talked to their supervisor and they decided to replace it as a one time only courtesy. Just be nice and understanding with the person you talk to. They are constrained to the decision of apple on what is and is not replaced. They are only doing their job. You can catch more bees with honey.

Ok so I called Apple support and the set me up a repair appointment. The closed location to me was a Best Buy 2.5 hours away. I showed up on time and the tech said there was nothing he could do. He said they could not do a warranty replacement in store anyways. He would have to send it off for repair and most likely Apple would charge me for the repair of my paint problem. So after driving for 5 hours I call Apple support again. I get transferred to a senior specialist which tell me that cosmetic damage would not be covered under any circumstance without Apple care Plus protection.

I explained to Apple that there is no “damage” on the phone. The phone stayed in a case and comes out for a cleaning every now and then. There is not a scratch in this phone. And not I have little dots and a big spot above the power button. None of he stress effected could be caused by abuse. If I hold my phone op to light and look at the glare I notice many more areas that will likely lose paint. I have had this phone for 12 months and let me tell you within the last month things have gotten much worse. I can only imagine what this phone is going to look like next year.

I have come to expect a level of quality from Apple and this is not the quality I have come to expect. In all the years and Apple products I have never had an agent of Apple tell me no. I spent about $1000.00 for this phone (256 GB) and now the resale value is going to be effected do to no fault of my own.

I am going to compose a formal letter of complaint to Apple corporate and I will let this page know what response I receive. All I can do I keep trying and hopefully I will get to the right person. I’m sure Apple will get enough complaints and possibly do something.

It's refreshing to see that I'm not the only one that has these issues developing with my 7plus. I'm pretty miffed at the fact that this $800 phone is having issues 6 month into ownership. I'm using the case suggested by Apple - Tech21 and my phone is flaking all over the anodized surface. It looks like garbage.

I had purchased the I Phone 7 mat black colour and i am using it very delicately but found that suddenly the colour is peeling off near the speakers.

I search on Google and found that this is happening with the mat black colour of I Phone 7.

We do not expect such product after paying 60000 INR.

Even a normal china made phone does not face such issue in a year of purchase.

when called to your call centre they said they can do any thing as this comes under cosmetic issue.

My point is that when someone buy some expensive thing he should not be cheated in such way.

The issue is there with many customers so it something wrong in the device and customer should get the replacement for the same.

If it is not resolved then we have to promote not to buy Apple I phone.

Waiting for the solution on it.

Hey,

Even I am facing issue with iphone 7 plus matte black. I bought it 3 months back and in just 3 months back panel started loosing its shine. I can see some white spots on back panel.. more along the edge of the phone and they are increasing gradually.. and it looks very odd. and more disappointing part is when I tried to update this issue on this apple discussion forum apple is not allowing me to update that content on this forum. so it seems apple is holding its customer back from posting genuine feedback if they are negative. and I don't think its a cosmetic damage I believe its a poor quality. Apple is not taking quality of its product seriously and its really very disappointing

Hi all,

same for me.

At Genius Bar, they encourage us to go and tell the issue.

I did and they collect the problem as a new, since there is no big complaints about it.

So, maybe in a few weeks or months it will appear under Exchange and Repair Extension Programs

Cheers

Well, at least we have something.... Do you know if I could file a complaint online or it has to be in person? As I live in argentina, if it is "personal" I'll have to wait to fly to US next year....

TNX!

Hi

They are cheating us I had gone to store they said it is Cosmetic damage so cant do anything and saying it is first time as per there records no buyer has complaint about it.

They blame me that i had used it in bad ways thats why colour is coming out.

Apple Company is cheating to there buyers after paying huge money to them, they havent replied back to my mail also yet.

But seems Apple is not care about it and havent revert to any of our query.

I am telling all my known one not to but I phone due to its bad quality.

With this attitude they will also come down same thing should happen to them like NOKIA and BLACKBERRY.

Hope they realise and do the needfull before its too late.