iPhone 7 Plus Matte Black Paint Chipped

I finally convinced them to replace mine just two days ago. The matte finish looked as though it was rubbing off in some places. I just think I finally talked to the right person. While apple does not recognize cosmetic issues as replacement worth due to the phone still functioning perfectly, I played to the point that I own multiple devices and plan on preordering the X. They talked to their supervisor and they decided to replace it as a one time only courtesy. Just be nice and understanding with the person you talk to. They are constrained to the decision of apple on what is and is not replaced. They are only doing their job. You can catch more bees with honey.

https://www.apple.com/feedback/iphone.html

Give a feedback everyone. We all need solution. It *****.

You just have to keep trying. Spread your complain to someone on the Apple service chat. I know cases where Apple resolves this matter.

Ok so I called Apple support and the set me up a repair appointment. The closed location to me was a Best Buy 2.5 hours away. I showed up on time and the tech said there was nothing he could do. He said they could not do a warranty replacement in store anyways. He would have to send it off for repair and most likely Apple would charge me for the repair of my paint problem. So after driving for 5 hours I call Apple support again. I get transferred to a senior specialist which tell me that cosmetic damage would not be covered under any circumstance without Apple care Plus protection.

I explained to Apple that there is no “damage” on the phone. The phone stayed in a case and comes out for a cleaning every now and then. There is not a scratch in this phone. And not I have little dots and a big spot above the power button. None of he stress effected could be caused by abuse. If I hold my phone op to light and look at the glare I notice many more areas that will likely lose paint. I have had this phone for 12 months and let me tell you within the last month things have gotten much worse. I can only imagine what this phone is going to look like next year.

I have come to expect a level of quality from Apple and this is not the quality I have come to expect. In all the years and Apple products I have never had an agent of Apple tell me no. I spent about $1000.00 for this phone (256 GB) and now the resale value is going to be effected do to no fault of my own.

I am going to compose a formal letter of complaint to Apple corporate and I will let this page know what response I receive. All I can do I keep trying and hopefully I will get to the right person. I’m sure Apple will get enough complaints and possibly do something.

Same here, matte black iPhone 7 and the paint is flaking off at the speaker holes.

Phone has always been in a case so the bottom has always been protected from drops

I had purchased the I Phone 7 mat black colour and i am using it very delicately but found that suddenly the colour is peeling off near the speakers.

I search on Google and found that this is happening with the mat black colour of I Phone 7.

We do not expect such product after paying 60000 INR.

Even a normal china made phone does not face such issue in a year of purchase.

when called to your call centre they said they can do any thing as this comes under cosmetic issue.

My point is that when someone buy some expensive thing he should not be cheated in such way.

The issue is there with many customers so it something wrong in the device and customer should get the replacement for the same.

If it is not resolved then we have to promote not to buy Apple I phone.

Waiting for the solution on it.

this was last month ... i covered with some paint that i bought it the paint shop but seems the paint does stay long ... the chipped area getting more now ... i think i just as i scratch the phone and make it a Silver iPhone (****)

My case might be even worse. The paint at the back of the iPhone started to chip off very heavily. First there were some bubbles building up and then when I put the iPhone on a table the paint chipped off completely.

I was at an Apple Store complaining about it but they didn't know how to classify my case so I didn't get a new phone for free. But the Apple Support hotline helped me out and asked me to send pictures of my phone. These pictures now have been sent to the engineers in California and I'm waiting for feedback...

Will keep you posted.

I have the same problem with my 256 matte black iPhone 7 Plus. Mine has been in the case from day one. Not a scratch in the whole Phone. Never been dropped. I just took the case off to do some routine cleaning and notices little dots everywhere where the paint is coming off. Not a happy camper right now.

It's refreshing to see that I'm not the only one that has these issues developing with my 7plus. I'm pretty miffed at the fact that this $800 phone is having issues 6 month into ownership. I'm using the case suggested by Apple - Tech21 and my phone is flaking all over the anodized surface. It looks like garbage.

I've bought my iPhone 7 Plus and after 3 weeks the paint started chipping/pelling near the right speakers.

I have contacted Apple care and they asked to send a few images of the problem and after 12 days they told me it is not covered under warranty since it is under cosmetic damage. How can they see it is a cosmetic problem and not a manufacturing problem through a photo? The only thing I know is that this is getting worse.

I'll not accept this information and I have seen that other users are having the same problem, and in some cases the phone is being replaced (links below).

This is unacceptable for a phone that costs more than 1000€ and it looks pretty bad.

Links:

http://forums.hardwarezone.com.sg/iphone-chat-room-240/iphone-7-plus-matte-black -peeling-near-speaker-grille-5500475.htm…

https://www.reddit.com/r/iphone/comm...one_7_peeling/

Here are the photos that were sent to Apple Care:

Same Problem here. Issues started few days after unboxing. Had it in a bumper and never dropped it. Paint chipped of around the speaker first and now punctually all around the phone.

Discussing with apple support since October 2016, no news until now - they just asked for more pictures and I've sent them a bunch every other week. I am super upset about the quality of a 700€ phone and the support that goes along with it. I wonder when my black watch will start to fall apart.

First, the iPhone aluminum body is anodized and not painted. Anodizing is a controlled oxidation process, essentially giving the metal a thin layer of natural "rust". This is not as bad as it sounds as metal oxides are essentially ceramics, which usually are very hard materials. This is especially convenient for aluminum, being a fairly soft and porous material. Aluminum oxide is colorless and transparent enough to let the natural metal reflect light through it and top of that you can even seal color pigment in the pores, under the outer ceramic layer. This is how you get the space grey, rose gold or jet black look.

The problem is that the coating of course is only skin deep, so there is a chance that it can crack and peel off if the adhesion to the base metal is poor, which appears to be what is happening here. My bet is that the problem is at least partially related to the switch from 6000- to 7000-series aluminum that happened between iPhone 6 and 6S. (Remember Apple "innovating" a new 40% harder aluminum grade for this product?). 7000-series is much harder than 6000-series (resolving the "bend gate") but does of course come with some drawbacks, like all materials. Besides the longer machining time, the other issue is that it is more difficult to anodize well due to it's metallurgy (high amount of zinc).

If this happened to my device, I would definitely complain to Apple. The wear and chipping we saw back with the eventually removed black iPhone 5 is normal and just happened to be amplified by the high color contrast, but the kind of bubbling and flaking I see in these photos seems like a manufacturing problem and not something that should be accepted a natural wear without further questioning.

I went to the apple service centre, the guy who was incharged over there told me that its cosmetic damage(damage due to usage) and it is not covered under warranty and there is no use of keeping the phone under inspection. Apple US will directly reject the warranty claim

Same issue here... last day at Apple Store "it seems like it dropped..." they told me... :-/ I didn't know it's a common issue. I hope they give an official reply soon (warranty) and I will visit again apple store.

A.