Colors distorted after sleep (macOS Sierra)

Hi all,


I'm currently on macOS Sierra (10.12.2 bèta (16C41b)) on a Macbook Pro (Retina, 13-inch, Early 2015) even though I've opted out of the bèta program, but that isn't the issue here 😉


Whenever I open my l laptop and get out of 'standby mode' my colors are distorted. There are pink/purple lines all over my screen. It is not a hardware issue I believe, because when I scroll the distorted colours move along with it. I'll try and make a picture of it but it dissappears most of the time after 5-10 seconds.


Anyone else having this issue and/or knows how to resolve this?


Kind regards,


Robin.

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.1)

Posted on Nov 14, 2016 2:17 AM

Reply
130 replies

Dec 12, 2017 9:09 PM in response to Goshpare

I’m not a Apple Tech, but was the problem occuring with Sierra ? Or since the update, have you try to boot un safe mode to see if you still have the issue. Within safe mode, the’re next to nothing in performance but that should give you a pretty good idea if the problem is indeed software or hardware. I’ve tryied that mode in 10.13.1 and beside having everything slow like ****, the wake up glich was not.

Maybe give it a try.

Start your Mac, press and hold the Shift key until you have the login screen. To exit safe mode, just restart.

Nov 14, 2017 8:02 AM in response to RobinBEL

You guys need to report this issue to Apple. I tried to link this discussion board to the service rep online and they refused to look at it. They said they did not have access and these boards are for the customers. The only way they can be made aware of the issue is to bring it up to them so they can have their engineers look at the problem.

Nov 20, 2017 4:25 AM in response to RobinBEL

guys ! I did a long chat with apple support and they told me the only way to make sure that they will fix this problem in the next update to report our problem to apple feedback( the only feedback that reach apple engineer ) . use the following link to do this please :

Feedback - MacBook Pro - Apple


We need from every one to participate to make sure they take this feedback seriously .

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Colors distorted after sleep (macOS Sierra)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.