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Colors distorted after sleep (macOS Sierra)

Hi all,


I'm currently on macOS Sierra (10.12.2 bèta (16C41b)) on a Macbook Pro (Retina, 13-inch, Early 2015) even though I've opted out of the bèta program, but that isn't the issue here 😉


Whenever I open my l laptop and get out of 'standby mode' my colors are distorted. There are pink/purple lines all over my screen. It is not a hardware issue I believe, because when I scroll the distorted colours move along with it. I'll try and make a picture of it but it dissappears most of the time after 5-10 seconds.


Anyone else having this issue and/or knows how to resolve this?


Kind regards,


Robin.

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.1)

Posted on Nov 14, 2016 2:17 AM

Reply
130 replies

Dec 5, 2017 1:06 PM in response to RobinBEL

Hi all, I submitted this bug via bugreport.apple.com. If you want to, you can send the sysdiagnose to me or you can open your own bug report with the necessary information.


This was their reply

Please provide sysdiagnose output from the affected system(s). Please collect this either while the issue is occurring, or as soon after as possible (for example, take it after a reboot if necessary).


Please let us know what you were doing that caused the issue, so we can correlate your actions with the diagnostic output in sysdiagnose. Please try to focus on one or two actions that cause an issue. If you perform many different actions, it will be difficult for us to determine which action caused the sysdiagnose output.


Note the date and time of the failure also, please.


sysdiagnose Instructions:

https://developer.apple.com/services-account/download?path=/OS_X/OS_X_Logs/sysdi agnose_Logging_Instructions.pdf


For a complete list of logging instructions visit:

https://developer.apple.com/bug-reporting/profiles-and-logs/

Jan 1, 2017 6:14 AM in response to RobinBEL

I have almost simuler problem of color distortion. The screen when shuting down the Imac, a distorted look appears as if scrambled picture but in colors. It doesn't happen all the time. Only in shut down. Now its' starting to lag when browsing in internet. Plus openning up certain windows , it shows part of data. Have to close window screen and reopen to see all data. I've calibrated the colors and brightness still same problem. I'm thinking I may have a bad graphics or hard drive. I don't know if we can replace graphics card if there is one to replace.

Feb 16, 2017 5:12 AM in response to stowellt

I had the same issue as well after upgrading to Sierra and my configuration is the same as yours. I had so far done a fresh reinstall to no avail. The Mac was working fine one El Capitan and all this happen after Sierra.


Apple please fixed it... it is really irritating to see the distorted image every time I recover from sleep!

Feb 19, 2017 7:54 AM in response to RobinBEL

I do experiencing this wired color fading (artistic color kind of) problem sometimes after screen wakes up! Mine is early 2015 Macbook Pro. The moment I noticed this problem a couple of months before, I immediately googled to see if anyone reports this problem. No one reported the same problem few months before. Now, I am seeing quite a few folks experiencing this problem.


As everyone commonly stated, this problem start surfacing only in Sierra. I have also started noticing this problem after migrated to Sierra. Also, the problem still comes even after I unselect "Automatically adjust brightness" in Display preferences.


I guess there was a fix related to this color distortion issue has been released as part of the current Sierra version 10.12.3. However, the fix didn't address this color distortion completely as I am still facing it even after migrated to the latest version!


This sounds pretty much like a software issue rather than a hardware issue. Waiting to know the root cause of this issue.

Nov 14, 2017 8:02 AM in response to RobinBEL

You guys need to report this issue to Apple. I tried to link this discussion board to the service rep online and they refused to look at it. They said they did not have access and these boards are for the customers. The only way they can be made aware of the issue is to bring it up to them so they can have their engineers look at the problem.

Colors distorted after sleep (macOS Sierra)

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