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"No bag entry" when trying to reinstall Sierra

Have an Imac late 2009 that was donated by my boss so that I could use it in my art department - I wanted to wipe and reinstall clean.

In recovery mode I select "Reinstall macOS", click continue and it says "To download and restore macOS, your computers eligibility will be verified with Apple" (Knowing that it will need internet access to do this, I turn on the wi-fi and connect successfully) ... I click continue and it says "Loading installation information..." After about 45 seconds it times out and throws up "NO BAG ENTRY". Can't do anything after that other than going through the same process again. Restarted, nothing.

How I got here:

I wanted to wipe it clean to give to one my team members so I did the following:

- The Imac was a relative of my boss and he did not know the password - so I managed to reset it in single user mode. http://www.macyourself.com/2009/08/03/how-to-reset-your-mac-os-x-password-withou t-an-installer-disc/

- It was barely used with literally nothing on the HD but still running Snow Leopard. I figured it would be best to upgrade to the latest possible OS before wiping. I didn't think I'd be able to get it to the latest in recovery mode, so I figured I could manage the upgrade upfront and then wipe.

- I used my personal icloud login to gain access to the later OS updates through the "purchases" tab in the App Store. Otherwise, there was nothing available in the app store for the jump to Lion and beyond.

- At some point in this process I installed this patch from Apple before getting it up to Sierra, but I dont believe it helped in anyway. Mac App Store Update for OS X Snow Leopard

- Keep in mind, I'm doing all of this through Wi-fi because the ethernet port is either faulty or there is something up with it. (I had read that a security update for Snow Leopard at some point basically rendered the port useless, but there was a way to fix it.) I tried running this before the wipe - to no avail. https://9to5mac.com/2016/02/28/apple-confirms-os-x-update-broke-ethernet-port-on -some-macs-heres-how-to-fix/

- I upgrade successfully to Sierra, but the app store is blank. Just sits there gray and you cannot select any of the tabs. I tried playing around with my internet connection but I could get on to make the necessary follow-up upgrades to Sierra (Safari worked fine, internet was on - ran diagnostics).

- Growing tired of trying different things, I decided to start up in Recovery mode and do an erase and reinstall. In hindsight I probably should have remedied the app store issue and upgraded to the very latest Sierra, but I figured I could take care of it after reinstalling again.

So that takes me to where I am now and my issue -

My guess is it cannot verify the eligibility because of something to do with how the app store was non-responsive before I erased the HD.

I'm stuck and can't do a thing to reinstall. Any advice?

Posted on Nov 16, 2016 2:14 PM

25 replies

Kappy

Level 10

361,753 points

Nov 18, 2016 12:18 PM in response to Problematical

OS X post-Snow Leopard is free, so nothing to buy. Without access to the App Store, there is no way to obtain any OS X version. Your last, best hope is going to your local Apple retailer to see if they can help you out.

Nov 18, 2016 12:25 PM in response to Kappy

Yeah, bummer.

Ill keep trying some things but doubt anything will work. If I ever find a solution Ill update this thread.

Thanks again for your help. Have a great weekend and Thanksgiving!

Barney-15E

Level 10

112,944 points

Nov 19, 2016 5:57 PM in response to Problematical

So, with Snow Leopard 10.6.8 installed, there is no menu item for App Store in the Apple menu and no App Store in the Applications Folder?

Nov 21, 2016 6:11 AM in response to Barney-15E

Hi Barney,

There is an App Store menu item and an Application, it can be opened but it cannot connect. I have a good wifi connection, but the ethernet port is not working.

Barney-15E

Level 10

112,944 points

Nov 21, 2016 5:09 PM in response to Problematical

Something in your network is blocking access to the App Store. Do you have any Firewalls or other network "security?"

Nov 22, 2016 6:00 AM in response to Barney-15E

Its possible but how is that I already was able to connect to the App Store using the same iMac hours before? We have several in my department that all connect as well, all on the same server.

I actually had this particular iMac up to Sierra using the old user (by upgrading through the App Store) but then the App Store stopped responding. So i figured i'd start from scratch using a snow leopard disk and here we are.

Nov 22, 2016 6:16 AM in response to Problematical

A few other things I've tried:

- Checked the time and date in system preferences to confirm that it was correct. I've read that the incorrect time zone could be the culprit.

- Checked my certificates in keychain to see if any sported a blue icon. None were blue.

- Did a second reinstall of Snow Leopard again, this time checking to see if any of the software updates along the way were to blame. No luck.

- Connected to a non-encrypted wi-fi hotspot (happened to have one available in this area) to see if any security settings on my network wi-fi were to blame.

Barney-15E

Level 10

112,944 points

Nov 22, 2016 3:16 PM in response to Problematical

A public WiFi could also block the necessary ports, but at this point I would make an appointment at a Genius bar and see if they can help you.

Apr 12, 2017 3:48 PM in response to Problematical

I had this problem, but it turns out that I forgot to reconnect the wifi after the wipe. Once I reconnected, Sierra downloaded fine.

orhan_uf

Level 1

4 points

Jul 22, 2017 2:21 PM in response to Problematical

I think it is related to weak wireless connection. I tried connecting to the internet with the cable, it works now, installing now!

"No bag entry" when trying to reinstall Sierra