I share your pain cab5g. I'm hoping that someone at Apple with some answers will reach out to us.
I ordered a top spec machine - £4k worth and can't get above 3 hours battery life...
Day one using it - the battery drained from 100% to 5% in one hour. One. Simply scanning for Malware.
Day two, max 2.5 hours using just Chrome -which is apparently no longer supported by Apple, meaning that a Macbook Pro can't even handle a simple browser.
Day three, max 3hrs - using nothing at all. All apps closed, tested and replicated at the Genius Bar.
This isn't a simple prediction issue, but a full-blown battery issue. The Apple Genius conclusion, despite seeing a max battery life of 2.5 hours? It is "fine" and checked out as in perfect order, even though he stated that it clearly wasn't "fine".
The current suggested solution from Apple? They have extended the warranty to 45 days and asked me to reinstall the OS, applications and files one-by-one to determine the fault. Not only do I not have the time to do this, but surely this is not my responsibility? A £4k fix-it-yourself Macbook Pro? Note the "Pro" please, Apple.
The issue is after a 4 week wait for a custom Mac, having sold the old (much better) model, I'm stuck in an impossible scenario where I can't return this one, nor can I use it, since it dies in under 3 hours (1 if I'm lucky, using any apps).
I asked what my options were. "You could always order another" the helpful Apple store employee said. That would make it an £8k investment, with neither Macbook Pro guaranteed to last more than a single meeting.
I have always been proud to be an Apple 'ambassador'. I have owned every model of Macbook they have ever released, along with every iPad and iPhone. I have personally been responsible for converting over 40 people to Apple products and have a business where my whole team run Apple products at my request.
Please Apple... throw us a lifeline here. A machine which costs me double all other fully-specced models should NOT only last 3 hours. It's a beautiful machine, but terribly flawed and I'm teetering on the verge of my first ever refund.
If that happens, what next? Do I finally leave the ecosystem I've loved for so many years?
My options are not promising...
S.O.S.