Brand New MacBook Pro 15" crashes and restarts randomly

I had this same problem. Had this issue without even connecting any device to the macbook pro. I had requested for a replacement the very next day which should ship in a week.

Has anyone got a replacement and got the issue fixed?

I too had a whole raft of issues, including random crashes, both while running and in sleep.

I could *never* sleep as either the whole MBP would crash, or more usually only some open apps.

Since 10.12.3 (16D32) most issues have gone. I can now 'sleep'. However when not invoked by closing the lid, so-called sleep is short-lived and the MBP wakes up almost immediately without needing logon. When the lid is shut, the display is not lit, but I think the machine is not asleep at all. This is because it beeps if I insert anything into a TB3 socket. Also when lifting the lid, it starts again without login. Apple have solved the sleep issue by disabling sleep!

Remaining issues:

Capslock set to 'none' now does not disable. In previous release it was disabled for a while only.

Touchid often simply does not appear. If fingerprint(s) are stored, I have to delete and re-make. Often all simply disappear.

My sshkey disappears from the keychain. I keep having to type ‘ssh-add -K .ssh/id_rsa’.

A 'genius' did zap my original keychain to try to resolve.

MPB touchbar, Late 2017, Sierra 10.12.3 (16D32)

A new Mac comes with 90 days of free tech support from AppleCare.

Please call AppleCare.

AppleCare: 1-800-275-2273

I can consistently reproduce a similar-sounding crash on my 2TB MBP 15" 2016 by generating a significant amount of disk I/O. After several minutes of sustained writing, the machine becomes responsive and I get a beach ball cursor. Moments later, the system will freeze and need rebooting.

I can generate the crash by running multiple threads (i.e. use multiple terminals) doing something like:

bash% bzcat a_10_gb_file.bz2 > foo

Since it is brand new, take it in for testing/repair. If it was me, I would return it for credit (14 day Apple policy) and buy a new one.

Barry

I agree with Barry. Take it back within the 14 day return period and get a refund. You can do this for any reason, it does not need to be tested for the issue. Who wants a brand new, expensive Mac that has had to be repaired already? Then buy another new one if you so choose.

Hi,

I have a similar problem. Third time I am trying to type this post.

Maxed out Macbook Pro 15" Late 2016. Trying to backup to an external USB3.0 Seagate 1TB drive. MacOS Sierra 10.12.2 Beta keeps crashing and then restarting. Seems related to the backup disk activity.

Going to reinstall the OS to see if this helps. Not a good sign.

#CrashGate2016 anyone?

I suggest you post your question as a new thread. "Threadjacking" an existing thread confuses the original poster's question.

Barry

Hi Barry,

Not sure what you mean by 'Threadjacking'. Was merely trying to respond saying I have a similar issue.

I mean that hopping on to an existing thread confuses everyone. Your "similar" issue is undoubtedly different that the one the OP posted.

JUst take my advice....you will get far better responses.

Barry

To be fair, Fruitlover's crash sounds more like the OP's crash than mine 🙂

Do the other crashes resemble mine? The beachball comes up, and for a while, the system seems slightly responsive if enormously sluggish, then after ~60 seconds, the beachball stops and the machine is locked up?

Edo237,

What I experienced is the following:

1. Backing up using TimeMachine and randomly macOS would hang. Can't move the mouse or use the keyboard but display would remain on, showing the last things I was busy doing. No pinwheel though.

2. After 20 seconds or so of unresponsive behavior, macOS would restart. I log back in and the OS sends a crash report.

I have now performed a clean install of Sierra 10.12.1 (non-Beta) and now waiting for 400GB backup to complete.

It is not normal. I suggest you do what I recommended earlier.

Barry