I want to cancel subscription.

How do I cancel subscription?

Posted on Nov 21, 2016 10:50 PM

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Question marked as Top-ranking reply

Posted on Apr 22, 2018 9:24 AM

See View, change, or cancel your subscriptions - Apple Support to change the automatic renewal status of the subscription. Contact iTunes - Official Apple Support to request they cancel the charge for the unused and unwanted service.


tt2

1,130 replies

Jan 4, 2019 1:15 PM in response to duane135

Cancel my prescription please


A prescription is typically something a doctor gives you for medicine that you should take.


This is a user to user support forum. No one here can cancel your subscriptions on your behalf. See Manage your Apple Music subscription - Apple Support and/or View, change, or cancel your subscriptions - Apple Support. Note renewing subscriptions should be cancelled at least 24-hours before they are due to renew if you don't want to be charged. In principle all completed sales are final, but you can contact iTunes - Official Apple Support to discuss the possibility of a refund for the unwanted and unused subscription.


tt2

Jan 12, 2019 3:53 PM in response to Thisisarip123

I have been trying to cancel this unwanted subscription and you make it as difficult as possible. STOP THIS!
  1. This is a user to user forum. You are not addressing Apple, much less iTunes Billing. As users we are neither making anything difficult, nor can we stop anything either even if we wanted to.
  2. To cancel an active subscription all you need to do is find it, and then press the Cancel or stop renewal button. You can follow the steps in the support document provided in the very thread you posted many times over.

Here it is again: View, change, or cancel your subscriptions - Apple Support

3 Alternatively contact iTunes Billing by filling in the following form and work it out with them: iTunes Store - Contact Us - Apple Support

Jan 31, 2019 9:34 AM in response to einarbardar

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.






Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Mar 7, 2019 5:16 AM in response to fadi209

See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.


Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

May 26, 2019 9:45 AM in response to zapfreck

zapfreck wrote:

Cancel Microsoft’s orders?

What Microsoft orders exactly? How are they related to the iTunes Store?


If you subscribed to Office 365 through iTunes or the Mac App Store you can cancel it by following the steps in the link provided above.


If you paid for something from Microsoft directly through their store or website, you cancel it through Microsoft's website directly

Jun 3, 2019 8:33 AM in response to sarmite

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

Jun 11, 2019 11:55 AM in response to Rriling

This is a user to user support forum. No one here can act for you.


Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


There are no rolling charges for iTunes itself. Perhaps you have a subscription to Apple Music, iTunes Match, or iCloud, in which case take the necessary steps to cancel it.


tt2

Jun 13, 2019 9:53 AM in response to sharonc48

See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.


Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

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I want to cancel subscription.

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