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Macbook Pro 15 inch with touch bar have screen distortion when loading user account.

User uploaded file

Every time when I turn on my macbook pro and sign in into my account, the screen on the bottom region will distort like the image above for a second and then return to normal. The distortion is different each time but stays in the bottom region.This has always happen since I got the macbook pro. Is this a hardware or system problem?

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.1)

Posted on Nov 24, 2016 8:02 AM

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15 replies

Nov 25, 2016 8:12 AM in response to ping94

Greetings ping94,

Thank you for using Apple Support Communities. It seems like you are getting a distortion on the screen for a second and then it goes away. Since it doesn't stay on the screen at all times we can try a couple resets and see if these clear it up. I would recommend you read these articles, use them to help troubleshoot the issue.​

How to reset NVRAM on your Mac
Reset the System Management Controller (SMC) on your Mac
Take care.

Nov 25, 2016 2:23 PM in response to ping94

Hey ping94,

After reviewing your post, it looks like the distortion only appears when the computer is loading to the login screen. Another thing we can try is to see if we can isolate this to your user profile and verify the startup disk. If it does not show the distortion while doing this it may be a software issue.

Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening.​

Try safe mode if your Mac doesn't finish starting up
Thank you for using Apple Support Communities. Have a nice day.

Nov 26, 2016 12:51 AM in response to Daver

I did not try the safe boot method because I had already reinstall my macOS which seems to get rid of the distortion when loading the account. But I notice some changes with the notebook. First would be that it seems a bit slower but not too much only a few seconds. Another would be that on the screen where you choose account I had only restart and shut down option on bottom before, and now there is a sleep option with the other two options. Also the backlight keyboard and touch bar are active when I turn on the notebook which did not turn on until I enter my account. Lastly instead of loading bar when loading the account, now it is a loading circle. I have not notice any other change other then the four mention above.

Nov 27, 2016 10:31 PM in response to ping94

I experience the same exact problem with MBP 15' W/ Touch Bar as the rest of you. I've tried all the same fixes, and nothing permanently solves the problem. Also curious if you have also been experiencing odd flashes while using applications. For instance, when using facetime, part of the the video feed flashes gray on the side.User uploaded file

I also experience odd flashes while streaming youtube videos occasionally, random occurrences where a portion of my screen briefly turns red, and odd flashes while playing the video game Cities: Skylines. Curious if any of you guys are experiencing anything similar in nature.

Nov 29, 2016 8:46 PM in response to ping94

ugh. Same problem, just received my top of the line Macbook pro 15 with radeon 460. Glitch at bottom of screen matches above when starting up, and it takes an unusually long several seconds (with progress bar) to finish loading the desktop after login from cold boot. This never happened on my 4 year old Macbook Pro, very frustrated at the moment.

Macbook Pro 15 inch with touch bar have screen distortion when loading user account.

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