Magic keyboard volume controls

Question

tim55407 Author

Level 1

6 points

Magic keyboard volume controls

Does iTunes need to be updated to work with the Magic Keyboard?

Macbook OS X El Capitan v10.11.6

Itunes 12.5.1.21

Volume up, volume down, mute buttons do not work.

Play Pause button does work.

Posted on Nov 27, 2016 11:22 PM

Reply

Answer 1

braden85

Community Specialist

Nov 29, 2016 11:49 AM in response to tim55407

Hi tim55407,

I understand that you are unable to control the volume of you Mac using the Magic Keyboard. While it always recommended keeping your software up-to-date, let's have you start with resetting the NVRAM and making sure the function key behavior on your keyboard is set for this functionality. Take a look at the links below for more information.

How to reset NVRAM on your Mac

Change the behavior of function keys on your Mac

Please let us know if the issue persists, and thank you for visiting Apple Support Communities.

Cheers.

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Answer 2

tim55407 Author

Level 1

6 points

Dec 7, 2016 11:19 PM in response to braden85

Keys work as expected using macbook screen and speakers.

Problem starts when macbook is connected with Belkin 4K mini displayport to HDTV cable (video and audio HDMI 2.0).

Audio mixer is not working correctly with magic keyboard audio function keys sending over HDMI 2.0 audio to TV.

Audio mixer seems to think HDMI cable cannot support audio.

Looking for HDMI 1.0 to HDMI 2.0 video/audio patch for keyboard or OS.

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Answer 3

jdo_apple

Community Specialist

Dec 9, 2016 2:53 PM in response to tim55407

Hi braden85,

Thanks for the follow-up. I think the best option would be to have you reach out to us for further assistance with this issue via the link below.

Contact Apple for support and service

Cheers.

Reply

Answer 4

alishab6

Level 1

4 points

Aug 7, 2017 11:08 AM in response to jdo_apple

I am having the same problem, is a fix available?

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