Apple Watch Series 2 Keeps Restarting?

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Level 1

10 points

Apple Watch Series 2 Keeps Restarting?

I picked up my first ever Apple Watch Series 2 in the middle of September 2016. Since then it keeps restarting every 2-3 weeks!

It is on the current up to date OS.

This happens on any App, you would be using or checking something out on an App, third party & built in, & then all of a sudden it just goes blank as in a black screen & the Apple logo appears for a minute plus then back to the watch face.

I have done a force reboot by holding down both buttons, i have unpaired it from my iPhone 6 & paired it to my new iPhone 7, & still the same thing happened again today 29th November 2016.

I am not sure what to do next, should i book it in at the Apple store?

Watch Series 2(Alum) 38MM (2nd gen), watchOS 3.1

Posted on Nov 29, 2016 2:19 AM

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Answer 1

Jonathan UK

Level 10

163,865 points

Nov 29, 2016 3:09 AM in response to SASN101

Hi

The following steps may help:

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:

Close all apps on your iPhone, then restart both your iPhone and your watch (normally):

Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Unpair and re-pair your watch again:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then persists, I suggest that you contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your watch checked and, if recommended, serviced under warranty:

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Answer 2

SASN101 Author

Level 1

10 points

Dec 5, 2016 4:24 AM in response to Jonathan UK

Hi thanks for that, i have done all of the above.

And i have also booked a Genius Bar slot for next week too, as these issues only happen every 2-3 weeks.

Funny thing is also my iPhone 7 camera also does the same thing now & then, not sure what is going on?

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