Macbook Pro 2016 arrow keys not always clicking

Hi, Justin,

I am having the same problem-just upgraded to the new skinny mbp- and your theory makes me wonder if the people having the problem use a keyboard skin? I do, and it might be adding a little bit of pressure to the keys when it is shut. I have to say, I'm not thrilled with the new one. No superdrive, only 1 usb port, tiny little keys, the magnetic charger port is not as strong....😟

Hi guys, I've had the same problem, most notably on the down arrow key. I've had the top case replaced which was quick (less than a week). This has had some improvement; before 1 in 5 clicks didn't register and now 1in 25 don't. The manager said it is most likely a software issue and I have to wait for a bug fix update; however, I'm still convinced that it is a hardware issue as mine slightly resolved after the replacement. I'm now just waiting for a possible update within the next few weeks; otherwise, it has to be a return.

Apple watch this:

https://www.youtube.com/watch?v=x49XSzjqZOA

https://www.youtube.com/watch?v=eINmNdCDy8U&t

https://www.youtube.com/watch?v=qDcU0iBTqIQ

Guys this is your high-end laptop! We even can't type on it.

Please respond!

Well, I have the same issue - but I did not notice it before until I did read this thread and when I did try it.

I'll not replace my MBP I think that this is a disagne flaw. And I have not notice it until know and I'll not notice it any more either. Just press in the middle of the key and the key works.

Update to my keyboard issue:

It took a full 3 weeks to get the machine back from apple, but the replacement keyboard is a big improvement from what I had before. The down arrow still misses a press every 6-8 presses or so, but this is far, far better than it originally was.

Thanks for the update!

...Still misses a press every 6-8 isn't exactly great though. Plus there's absolutely no way I could be without my primary work machine for 3 weeks. Ouch. Will continue to wait for some acknowledgement from Apple for the time being...

I just received my 3. mb pro 2016.

The cursor keys up / down are working much better now but it stills feels not perfect like the other keys.

For me that can't be software related as it's now definitely better. Still disappointed for a premium notebook at that price.

So many issues.

My final result: I returned the first MBP-13-TB with bad arrow keys and received a new one -- the new one was WORSE, not better; so I returned that too; got a full refund (thank you, Apple); and bought a new Macbook 12" which I have now received. It has the similar butterfly keyboard design, but, thankfully, this one works perfectly right out of the box. I'm still a little weary, as I've read that even this model has also seen some keyboard issues... but for now, at least I'm able to work without constant keyboard errors.

If anyone (or Apple) learns that this manufacturing/design flaw is finally fixed for the latest MB-Pro models, I will upgrade to that, as my work would benefit from the processing power... but for now, I'll take the compromise of a slightly slower machine for a keyboard that works.

Thanks to everyone writing here and to MacWorld for their recent article to help Apple be aware of this issue and (hopefully) to get it resolved for everyone.

Just got a response from an apple technician:

"I have not received information about a change on the keyboards of the MacBook Pro 2016."

Guess, we really have to wait for nearly a year for a new mbp or keyboard...

I also have the new MBP 13" and I don't have any issue with the keyboard, but I did have some strange sound in the beginning but after a while the noice did disappear - according to other people on the internet (forums) they did have the same issue but then it also did disappear.

It do seem that the keyboard have a "break in" period, don't know why but my guesses is that the down and up key 'll fix it self after some time.

I do not have any issues with my down and up key so.

Having same issue, but unlike some others mine happened more suddenly (more than a month after using it). I write a lot of code and constantly use the up and down arrow keys. Just today the up arrow key changed to only responding to hard or calculated presses.

Pressing from the bottom of the key works every time but pressing from the top edge of the key almost never works (even though it clicks).

As others also pointed out, I too noticed that no other keys seem to have this problem. No matter where or how light I tap other keys, every time they click, they register.

I'm having this problem too and not just light clicks, this is even for forceful ones. It does seem this is an issue with the new MBP for the up and down arrow keys. i've already taken one of these back already after just one week with the bottom arrow only responding if you hit the very left of the key. I'm now noticing after 2 weeks of my replacement machine the right side of my up key is becoming unresponsive and I need to ensure I hit the left side of the key. This is so annoying when navigating a code editor.

All other keys are fine, these are the only two 'small keys' on the keyboard and don't get used that often so must be something with their design. Doesn't seem like there's much you can do but go back to apple once a month and get a fresh macbook while it's under warrantee.

I have the same problem with my mbp 15" late 2016 and my workmate's.

Up / Down arrow keys do NOT RESPOND when I clicked them lightly.

We will refund and not buy it again until apple announce clear solution about this.

I have problems with the return key after few months, pressing on the bottom right side is not working. Although i don't hit it there when using, this is unacceptable for a 3500eur laptop, i will surely go to warranty before expiring or if more keys get the problem. Shame on you Apple.

I'm having a similar problem. Sometimes it is the r key and right now it is the "k" key (I had to type the "k" key many times for each of the "k"s that you are seeing, much of the time when I hit the problem key nothing happens). The keyboard mechanism seems to really be bad on this new MBP.