Can I get a silicone case replaced? It's begun to break.

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Diego272002 Author

Level 1

42 points

Can I get a silicone case replaced? It's begun to break.

If you are familiar with the silicone case by apple youll know that the front part for the case is made of silicone but the back part where you slip in the phone Is made of a soft microfiber. My problem is that the microfiber has started to pop off of the case. Can I get this replaced my apple. I've had the case for half a year.

Posted on Dec 4, 2016 8:29 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Dec 5, 2016 12:50 AM in response to Diego272002

Hi

The Silicone Case is covered against defects in materials and workmanship under Apple's One-Year Limited Warranty.

If the case fails under normal use, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having it checked and, if agreed, replaced under warranty:

Note that the warranty does not cover accidental damage, nor does it cover damage caused by misuse or using the case outside Apple's guidelines.

I'm afraid that no-one here can tell you whether Apple will exchange your case (this is a user-based technical support community).

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