Do I have a virus or is my computer just old?

Question

Level 1

9 points

Do I have a virus or is my computer just old?

Hi all,

(Sorry if this is in the wrong thread- couldn't find a good one so just picked this)

I was doing research for a paper and visiting Google and clicked on what I thought was an O.K website but when it loaded it was super sketchy so I immediately clicked off (i.e. inappropriate material/pictures). After that, my computer has been very slow and when I booted up my Macbook Pro today, the screen was white with pixels. I just clicked and moved the mouse around and it went away. Now it's just slow, especially when I have only a few tabs on Safari running. My mac is from 2012, so I'm not sure if it's just old or if it's a virus. I have Avira and it didn't detect anything. Just wanted to get someone's opinion if they think it's a virus or not.

Also I'm running OS X 10.9.5. Haven't had the time to update lately.

Thanks!

Posted on Dec 4, 2016 11:26 PM

Reply

Answer 1

LucoBrasi

Level 5

5,702 points

Dec 4, 2016 11:32 PM in response to jessm8953

Run this test and post its results here.

http://www.etresoft.com/etrecheck

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Answer 2

jessm8953 Author

Level 1

9 points

Dec 5, 2016 3:26 PM in response to LucoBrasi

Which parts of the test do you need to see?

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Answer 3

stedman1

Level 10

264,496 points

Dec 5, 2016 3:27 PM in response to jessm8953

The entire report Please

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Answer 4

jessm8953 Author

Level 1

9 points

Dec 5, 2016 3:32 PM in response to stedman1

Ok, here you go. Thanks for help!

The Motorola I believe is from my old phone that I no longer use. Not sure what that corrupt configuration file is.

EtreCheck version: 3.1.4 (342)

Report generated 2016-12-05 15:22:41

Download EtreCheck from https://etrecheck.com

Runtime 2:44

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 145

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1440 x 900

System Software:ⓘ

OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (421.92 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS41N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Logitech USB Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Corrupt!

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.4 - SDK 10.9 - 2016-11-22) [Support]

/System/Library/Extensions

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5 - 2016-11-22) [Support]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 148 Apple tasks

[running] 31 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 50 Apple tasks

[loaded] 141 Apple tasks

[running] 57 Apple tasks

Launch Agents:ⓘ

[running] Safe.Connect.client.plist (2016-12-05) [Support]

[loaded] com.avira.antivirus.general.agent.plist (2016-12-04) [Support]

[loaded] com.avira.antivirus.gjallarhorn.plist (2016-11-22) [Support]

[loaded] com.avira.antivirus.notifications.agent.plist (2016-12-04) [Support]

[loaded] com.avira.antivirus.odscan.default.plist (2016-12-04) [Support]

[loaded] com.avira.antivirus.scheduler.agent.plist (2016-12-04) [Support]

[running] com.avira.antivirus.systray.plist (2016-12-04) [Support]

[loaded] com.avira.antivirus.telemetry.agent.plist (2016-12-04) [Support]

[loaded] com.avira.antivirus.update.default.plist (2016-12-04) [Support]

[running] com.avira.helper.avstats.plist (2016-11-22) [Support]

[running] com.epson.ecrp.launcher.plist (2015-09-24) [Support]

[running] com.epson.eventmanager.agent.plist (2015-09-22) [Support]

[failed] com.motorola.MDMUpdater.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater: Executable not found!

[failed] com.motorola.motohelper.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MotoHelperDaemon: Executable not found!

[failed] com.motorola.motohelperUpdater.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/REUpdater: Executable not found!

[loaded] com.oracle.java.Java-Updater.plist (2016-04-30) [Support]

Launch Daemons:ⓘ

[running] Safe.Connect.plist (2016-12-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]

[failed] com.avira.antivirus.dbcleaner.plist (2016-12-04) [Support]

[running] com.avira.helper.watchdox.plist (2016-12-04) [Support]

[failed] com.motorola-mobility.mmcfgd.plist (2012-01-17) [Support] - /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd: Executable not found!

[loaded] com.oracle.java.Helper-Tool.plist (2016-04-01) [Support]

User Launch Agents:ⓘ

[running] com.spotify.webhelper.plist (2016-10-31) [Support]

User Login Items:ⓘ

iTunesHelper Application (2016-08-06)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:ⓘ

WidevineMediaOptimizer: 6.0.0.12584 - SDK 10.7 (2013-03-20) [Support]

FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-09) [Support]

QuickTime Plugin: 7.7.3 (2016-08-06)

Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-09) [Support]

Default Browser: 537 - SDK 10.9 (2015-02-16)

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-07) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-30) Check version

3rd Party Preference Panes:ⓘ

Flash Player (2016-10-25) [Support]

Java (2016-04-30) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

5% fontd

3% WindowServer

2% kernel_task

1% avguard-ondemand-mgmt

1% scManagerD

Top Processes by Memory:ⓘ

528 MB savapi

426 MB com.apple.WebKit.WebContent(2)

368 MB kernel_task

291 MB avguard.bin

102 MB ocspd

Virtual Memory Information:ⓘ

1.55 GB Available RAM

45 MB Free RAM

2.45 GB Used RAM

1.51 GB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Dec 5, 2016, 03:15:09 PM Self test - passed

Reply

Answer 5

Dec 5, 2016 3:41 PM in response to jessm8953

Uninstall AVIRA. It is doing nothing of benefit and it may be causing problems.

Reply

Answer 6

jessm8953 Author

Level 1

9 points

Dec 5, 2016 3:47 PM in response to BobTheFisherman

Ok, but from the report, it doesn't seem like there is a virus, right?

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Answer 7

Dec 5, 2016 3:58 PM in response to jessm8953

There is no virus out there that could be affecting your computer. Uninstall AVIRA then post another etrecheck report.

Reply

Answer 8

Dec 5, 2016 4:12 PM in response to jessm8953

You are correct that there is nothing to suggest a virus. RAM memory is limited. You know best whether the various missing or non-functioning Motorola files are still necessary.

Removing the antivirus application is, as Bob says, a good and necessary place to start but it's not as easy as it sounds. A hasty look at http://www.avira.com/en/support didn't find instructions about removal. Maybe it's there or maybe someone else here can help.

The corrupt configuration file sounds like trouble but I could easily be wrong. Running First Aid in Disk Utility would be interesting or performing a Safe Startup

OS X Mavericks: Start up in safe mode

If you don't already have a good backup method that may be your first priority. The slowdown that you are seeing could an early warning (despite EtreCheck's judgement of excellent performance) of hard drive failure.

w r glendon

Reply

Answer 9

jessm8953 Author

Level 1

9 points

Dec 5, 2016 6:08 PM in response to W. Richard Glendon

Thank you so much for the reply! I uninstalled Avira and did a safe start up and ran EtreCheck again to get the same result. I found that a few other Apple users had the same thing, and they were told to disregard it as Etrecheck might detect it as corrupt when it isn't.Corrupt /etc/hosts configuration file

This could be the case while another thread talked about how it may be actually corrupt.

I didn't run the First Aid test yet because I wasn't sure if it would delete anything off my computer and I needed to back some more recent stuff up.

Thank you again for all your help. If you think there is anything else I can do or if I should disregard the file, please let me know! I'm thinking about possibly just wiping my laptop back to factory settings to see if that would be easier than trying to go in and mess around.

Reply

Answer 10

Dec 5, 2016 6:09 PM in response to jessm8953

You did not post the etrecheck report taken after you uninstalled AVIRA. We need to see it. Don't run etrecheck in safe mode run it as you normally run your computer. Post the report and we will continue troubleshooting.

Reply

Answer 11

jessm8953 Author

Level 1

9 points

Dec 5, 2016 6:18 PM in response to BobTheFisherman

Thanks for the quick response- here's the test after uninstalling Avira.

EtreCheck version: 3.1.4 (342)

Report generated 2016-12-05 18:16:38

Download EtreCheck from https://etrecheck.com

Runtime 3:28

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 145

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (430.61 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS41N ()

USB Information:ⓘ

Logitech USB Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Corrupt!

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5 - 2016-12-05) [Support]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5 - 2016-03-30) [Support]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 148 Apple tasks

[running] 31 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 50 Apple tasks

[loaded] 141 Apple tasks

[running] 57 Apple tasks

Launch Agents:ⓘ

[running] Safe.Connect.client.plist (2016-12-05) [Support]

[running] com.epson.ecrp.launcher.plist (2015-09-24) [Support]

[running] com.epson.eventmanager.agent.plist (2015-09-22) [Support]

[failed] com.motorola.MDMUpdater.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater: Executable not found!

[failed] com.motorola.motohelper.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MotoHelperDaemon: Executable not found!

[failed] com.motorola.motohelperUpdater.plist (2016-03-11) [Support] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/REUpdater: Executable not found!

[loaded] com.oracle.java.Java-Updater.plist (2016-04-30) [Support]

Launch Daemons:ⓘ

[running] Safe.Connect.plist (2016-12-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]

[failed] com.motorola-mobility.mmcfgd.plist (2012-01-17) [Support] - /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd: Executable not found!

[loaded] com.oracle.java.Helper-Tool.plist (2016-04-01) [Support]

User Launch Agents:ⓘ

[running] com.spotify.webhelper.plist (2016-10-31) [Support]

User Login Items:ⓘ

iTunesHelper Application (2016-08-06)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:ⓘ

WidevineMediaOptimizer: 6.0.0.12584 - SDK 10.7 (2013-03-20) [Support]

FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-09) [Support]

QuickTime Plugin: 7.7.3 (2016-08-06)

Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-09) [Support]

Default Browser: 537 - SDK 10.9 (2015-02-16)

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-07) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-30) Check version

3rd Party Preference Panes:ⓘ

Flash Player (2016-10-25) [Support]

Java (2016-04-30) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

3% WindowServer

3% kernel_task

2% fontd

2% mdworker(2)

0% scManagerD

Top Processes by Memory:ⓘ

975 MB com.apple.WebKit.WebContent(3)

424 MB kernel_task

168 MB Safari

119 MB com.apple.IconServicesAgent

106 MB Finder

Virtual Memory Information:ⓘ

948 MB Available RAM

90 MB Free RAM

3.07 GB Used RAM

858 MB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Dec 5, 2016, 05:36:07 PM Self test - passed

Reply

Answer 12

Dec 5, 2016 6:52 PM in response to jessm8953

I suggest you stop motorola from trying to launch. Did you change your hosts file? If not it may have been changed by some third party app such as adware or other malware you installed in the past.

Reply

Answer 13

etresoft

Level 9

56,350 points

Dec 5, 2016 7:52 PM in response to jessm8953

Hello jessm8953,

Yes. That was a bug in EtreCheck. Try again with version 3.1.5. Sorry for the trouble.

Reply

Answer 14

jessm8953 Author

Level 1

9 points

Dec 5, 2016 8:58 PM in response to BobTheFisherman

I can't seem to find the Motorola info. Any suggestions on how to find it? I probably just moved it to Trash, but it never actually erased all the files. Thanks again so much for all your help- I really appreciate it.

Reply

Answer 15

jessm8953 Author

Level 1

9 points

Dec 5, 2016 9:00 PM in response to etresoft

Thanks for the response! I will try this version.

Reply