I am trying to upgrade MacBook Air (2013). When I go to the App store to download Mac Sierra, the download button is not available, as it reads 'Installed'. However, when I go to 'About This Mac' it shows I am running version 10.9.5. I have restarted my laptop a few times. I am trying to upgrade to run other apps that require a more current version of iOS. Any help you can provide is greatly appreciated!
MacBook Air
Listen... I have been at this computer all day and night. Starting at 10:30a on 1/16/2018. If you see the downloaded or installed on Sierra in the App Store WITH A GRAY TAB YOU CAN NOT CLICK. It is because you have DOWNLOADED AND INSTALLED.
OPEN APPLICATION. CLICK ON LAUNCH PAD. YOUR INSTALL SCREEN OF SIERRA WILL POP UP AFTER.
I SPENT HOURS WITH TECH SUPPORT TO FIGURE OUT THIS PROBLEM AND THEY HAD NO CLUE EITHER. WE RESET USING COMMAND SHIFT AND OPTION, REBOOTS.
I GOOGLED FURTHER AND MY RESULTS WERE RIGHT HERE. I AM A PERSON OF CONSISTENCY SO I WASN'T GIVING UP AND GLAD I DIDN'T. HOPE THIS HELPS OTHERS!
Just like the OP, you should find the installer in your Applications folder.
Thanks. As I wrote above, I ran the installer already.
Hi, I'm having the same issues. Did you figure it out?
did you ever find the solution im going through that right now
How is it listed in the application folder & if it isn't there what do i do?
Install mac OS Sierra. If it isn't there, download it again.
Anyone have a solution to this issue ? I too am experiencing this.
Hi, I have exactly the same issue.
I still dont have any solution...
If you read the entire post, I stated where to find the app.
Please don't write in all caps.
It is considered shouting and rude, and it does not make it any more readable.
I'm having the same issue
Thank you it worked
You're welcome! Glad I could help you, have a great day!
No problem you are very welcome! I figured if apple can not figure out the problem no one else will be able to. Glad i could help!!
Mac Sierra says "installed" but version 10.9.5 showing
