Mac Sierra says "installed" but version 10.9.5 showing

Listen... I have been at this computer all day and night. Starting at 10:30a on 1/16/2018. If you see the downloaded or installed on Sierra in the App Store WITH A GRAY TAB YOU CAN NOT CLICK. It is because you have DOWNLOADED AND INSTALLED.

OPEN APPLICATION. CLICK ON LAUNCH PAD. YOUR INSTALL SCREEN OF SIERRA WILL POP UP AFTER.

I SPENT HOURS WITH TECH SUPPORT TO FIGURE OUT THIS PROBLEM AND THEY HAD NO CLUE EITHER. WE RESET USING COMMAND SHIFT AND OPTION, REBOOTS.

I GOOGLED FURTHER AND MY RESULTS WERE RIGHT HERE. I AM A PERSON OF CONSISTENCY SO I WASN'T GIVING UP AND GLAD I DIDN'T. HOPE THIS HELPS OTHERS!

(1)GO TO FINDER. (2)OPEN APPLICATION. (3)LOOK FOR THE INSTALL FOLDER FOR MAC OS SIERRA OR THE NAME OF THE UPDATE YOU ARE LOOKING TO INSTALL. IF YOU CANNOT FIND THE FOLDER. FOLLOW THE STEPS 1-2 OPEN THE LAUNCH PAD. YOUR INSTALL SHOULD POP UP. CLICK YOUR DRIVE MAC HDD OR WHATEVER YOU ARE USING. CLICK INSTALL WAIT MAYBE 2 HRS YOUR LAPTOP OR DESKTOP WILL UPDATE.

GOOD LUCK AND I HOPE THIS IS DETAILED ENOUGH FOR EVERYONE!

[...] my computer is indicating that I have installed Sierra but when I check, it is still 10.9.5.

The relevant information is what you see in "About this mac". If it says 10.9.5, then that is what you have.

So... WHERE does it say you have Sierra?

I have a similar problem, but upgrading a MacBook Pro (2013?) from 10.8.5.

I ran the installer, computer restarted, but it restarted only in few seconds and under the old 10.8.5 system: "About this Mac" shows 10.8.5. and no apparent change.

If I turn on the Apple Store > Updates > Sierra, click learn more, the blue or grey bar usually used to start download says "installed".

The 'Install macOS Sierra' installer is still in the apps. Mentioning just in case it is useful.

No external disk is connected.

I repeated the install twice and re-started the computer.

Any recommendation please ?

Thanks !

So you reset what exactly? Command and option - where is reboots? You googled what, further to get your results?

Thanks for clarification because I am having exactly the same trouble as others, my computer is indicating that I have installed Sierra but when I check, it is still 10.9.5.

(1)GO TO FINDER. (2)OPEN APPLICATION. (3)LOOK FOR THE INSTALL FOLDER FOR MAC OS SIERRA OR THE NAME OF THE UPDATE YOU ARE LOOKING TO INSTALL. IF YOU CANNOT FIND THE FOLDER. FOLLOW THE STEPS 1-2 OPEN THE LAUNCH PAD. YOUR INSTALL SHOULD POP UP. CLICK YOUR DRIVE MAC HDD OR WHATEVER YOU ARE USING. CLICK INSTALL WAIT MAYBE 2 HRS YOUR LAPTOP OR DESKTOP WILL UPDATE.

GOOD LUCK AND I HOPE THIS IS DETAILED ENOUGH FOR EVERYONE!

(1)GO TO FINDER. (2)OPEN APPLICATION. (3)LOOK FOR THE INSTALL FOLDER FOR MAC OS SIERRA OR THE NAME OF THE UPDATE YOU ARE LOOKING TO INSTALL. IF YOU CANNOT FIND THE FOLDER. FOLLOW THE STEPS 1-2 OPEN THE LAUNCH PAD. YOUR INSTALL SHOULD POP UP. CLICK YOUR DRIVE MAC HDD OR WHATEVER YOU ARE USING. CLICK INSTALL WAIT MAYBE 2 HRS YOUR LAPTOP OR DESKTOP WILL UPDATE.

GOOD LUCK AND I HOPE THIS IS DETAILED ENOUGH FOR EVERYONE!

If someone helps you. Try saying, Thank You Sir as i had no idea how to access my install. You shouldn't be rude. Also i did not pay attention to my caps on. Although if you would of read my ENTIRE POST the first time. You would have found your answer at the bottom of the page. Again you are welcome Luis!

I don't need any help, I came here trying to help others. (I am running High Sierra, by the way, and have had no problem with installing any version, all the way from Jaguar in 2002 :-))

I understand you are trying to help as well, but posting repeatedly (your last post appears three times) and in all caps does not enhance the perception of your message.

If you do not need any help why would you post in the first place to ask me a question? I'm here to help those who needs help. Do not post to me if you are not here for those purposes. Also one post was to you, another post was to someone else who asked a question and needed my help. Last, the final post was for everyones knowledge. Again you are welcome Luis and have a great night, as I will not argue with another man or respond to further post from you.

Thanks

(1)GO TO FINDER. (2)OPEN APPLICATION. (3)LOOK FOR THE INSTALL FOLDER FOR MAC OS SIERRA OR THE NAME OF THE UPDATE YOU ARE LOOKING TO INSTALL. IF YOU CANNOT FIND THE FOLDER. FOLLOW THE STEPS 1-2 OPEN THE LAUNCH PAD. YOUR INSTALL SHOULD POP UP. CLICK YOUR DRIVE MAC HDD OR WHATEVER YOU ARE USING. CLICK INSTALL WAIT MAYBE 2 HRS YOUR LAPTOP OR DESKTOP WILL UPDATE.

I Want to Thank you!!!

Thank you thank you!!!

We should NOT HAVE TO GO THRU THIS!!

Apple shame on you

Could NOT upgrade to high sierra and it took this great person to help us all

Inwent to launchpad and it is now downloading

Fingers crossed!

I found the install app in the app folder as suggested in the first bullet. Now happily 1/2 way through the install process. Thanks

Guess one is that the installer is downloaded, but Sierra is not installed. Check your Applications Folder for the installer.

Guess two is that you installed it on an external drive to try it out. If that is the case, disconnect the external drive.

Have a nice day.

Something else you can try. With the App Store closed, run this command in the terminal…

sudo softwareupdate --clear-catalog

FWIW, the App Store has been somewhat flaky. I have Sierra installed on a MacBook Air, yet the App Store button says "Download" instead of "Installed". Plus it's not listed under "Purchased".